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Eracent IT Management Center Logo
Eracent IT Management Center Logo
Eracent

Eracent IT Management Center

Composite Score
7.5 /10
CX Score
7.7 /10
Category
Eracent IT Management Center
7.5 /10

What is Eracent IT Management Center?

The IT Management Center™ (ITMC), is a comprehensive lifecycle management for all assets and licenses, providing continuous tracking from planning through refresh/retirement. Supports optimized utilization of all assets from acquisition to disposition, and provides a baseline that is not dependent on dynamic discovery data that can constantly change.

Company Details


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Awards & Recognition

Eracent IT Management Center won the following awards in the IT Asset Management - Enterprise category

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Eracent IT Management Center Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Eracent IT Management Center.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

95 Plan to Renew

Up 1
Since last award

78 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
76%
Negotiation and Contract:
79%
Conflict Resolution:
88%
Strategy & Innovation:
76%
Service Experience:
79%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Eracent IT Management Center?

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1% Negative
16% Neutral
83% Positive

Pros

  • Acts with Integrity
  • Respectful
  • Trustworthy
  • Fair

Feature Ratings

Average 78

Data Import Export and Aggregation

81

Analytics and Reporting

81

Integrated Discovery

81

Software Recognition Library

77

End to End Lifecycle Management

76

Data Center Analytics

76

Software Usage Metering

75

Decentralized Management

71

Financial Analysis

71

Advanced License Management

69

Cloud License Management

50

Vendor Capability Ratings

Average 72

Vendor Support

82

Business Value Created

75

Ease of Data Integration

75

Breadth of Features

75

Ease of IT Administration

73

Ease of Customization

73

Product Strategy and Rate of Improvement

72

Ease of Implementation

71

Quality of Features

71

Usability and Intuitiveness

66

Availability and Quality of Training

65

Eracent IT Management Center Reviews

Valerie C.

  • Role: Industry Specific Role
  • Industry: Transportation
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2023

Reporting is great. Not enough checks and balances

Likeliness to Recommend

8 /10

What differentiates Eracent IT Management Center from other similar products?

Fantastic Reports and queries.

What is your favorite aspect of this product?

The reporting and queries I can build to find almost anything.

What do you dislike most about this product?

There is too much room for human error. Not enough checks and balances to ensure information is correct.

What recommendations would you give to someone considering this product?

Go through some training. There is a lot to learn in Eracent that has taken me years to figure out on my own... and still learning

Pros

  • Trustworthy
  • Respectful
  • Client Friendly Policies
  • Friendly Negotiation

Amr Y.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Capable solution that will save lives

Likeliness to Recommend

8 /10

What differentiates Eracent IT Management Center from other similar products?

first and foremost, the company itself and how it is keen to engage in a new deal

What is your favorite aspect of this product?

value provided to its users, both business and technical

What do you dislike most about this product?

user interface might need a face off too much features that might be reconsidered through different bundling strategy

What recommendations would you give to someone considering this product?

clear business and IT requirements upfront I do not recommend a big bang kind of implementation

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Role: Information Technology
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Dec 2023

Its a great, feature rich and dependable product.

Likeliness to Recommend

10 /10

Pros

  • Trustworthy
  • Unique Features
  • Respectful
  • Fair

Most Popular Eracent IT Management Center Comparisons

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