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Eracent

Eracent IT Management Center

Composite Score

7.5 /10

CX Score

7.7 /10

56 Reviews Write a Review

What is Eracent IT Management Center?

The IT Management Center™ (ITMC), is a comprehensive lifecycle management for all assets and licenses, providing continuous tracking from planning through refresh/retirement. Supports optimized utilization of all assets from acquisition to disposition, and provides a baseline that is not dependent on dynamic discovery data that can constantly change.

Company Details

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Awards & Recognition

Eracent IT Management Center won the following awards in the IT Asset Management - Enterprise category

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0 Top Rated Capabilities

2 Top Rated Features

2024

2 Top Rated Capabilities

1 Top Rated Features

2023

Eracent IT Management Center Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Eracent IT Management Center.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

95 Plan to Renew

Up 1
Since last award

78 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 76%
Negotiation and Contract:: 79%
Conflict Resolution:: 88%
Strategy & Innovation:: 76%
Service Experience:: 79%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Eracent IT Management Center?

1% Negative

16% Neutral

83% Positive

Pros

Acts with Integrity
Respectful
Trustworthy
Fair

Feature Ratings

Average 78

Data Import Export and Aggregation

Analytics and Reporting

Integrated Discovery

Software Recognition Library

End to End Lifecycle Management

Data Center Analytics

Software Usage Metering

Decentralized Management

Financial Analysis

Advanced License Management

Cloud License Management

Vendor Capability Ratings

Average 72

Vendor Support

Business Value Created

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Also Featured in...

Software Asset Management

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Eracent IT Management Center Reviews

Valerie C.

Role: Industry Specific Role
Industry: Transportation
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2023

Reporting is great. Not enough checks and balances

Likeliness to Recommend

8 /10

What differentiates Eracent IT Management Center from other similar products?

Fantastic Reports and queries.

What is your favorite aspect of this product?

The reporting and queries I can build to find almost anything.

What do you dislike most about this product?

There is too much room for human error. Not enough checks and balances to ensure information is correct.

What recommendations would you give to someone considering this product?

Go through some training. There is a lot to learn in Eracent that has taken me years to figure out on my own... and still learning

Pros

Trustworthy
Respectful
Client Friendly Policies
Friendly Negotiation

Amr Y.

Role: Information Technology
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Capable solution that will save lives

Likeliness to Recommend

8 /10

What differentiates Eracent IT Management Center from other similar products?

first and foremost, the company itself and how it is keen to engage in a new deal

What is your favorite aspect of this product?

value provided to its users, both business and technical

What do you dislike most about this product?

user interface might need a face off too much features that might be reconsidered through different bundling strategy

What recommendations would you give to someone considering this product?

clear business and IT requirements upfront I do not recommend a big bang kind of implementation

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Efficient Service

Role: Information Technology
Industry: Transportation
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Dec 2023

Its a great, feature rich and dependable product.

Likeliness to Recommend

10 /10

Pros

Trustworthy
Unique Features
Respectful
Fair

Latest Research

Eracent IT Management Center

What is Eracent IT Management Center?

Company Details

Need Assistance?

Awards & Recognition

Eracent IT Management Center Ratings

84 Likeliness to Recommend

95 Plan to Renew

Up 1 Since last award

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Eracent IT Management Center?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Import Export and Aggregation B2B connect for purchase and warranty records, integrations to business applications, ability to merge records where duplicated through multiple data sources.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Integrated Discovery Ability to accurately discover assets, possibly map dependencies, discover remote users, and gain access to usage data on workstations.

Software Recognition Library Includes built-in software library to enhance recognition of installed packages.

End to End Lifecycle Management Solution provides logical workflows and templates for managing the entire software lifecycle from procurement through to retirement.

Data Center Analytics Information regarding capacity and challenges unique to datacenters, such as workload modelling, virtual licensing, and mapping virtual instances to hosts.

Software Usage Metering Includes out-of-the-box support for software usage tracking to identify heavily used or unused assets.

Decentralized Management Manage licenses across a geographically dispersed environment, including remote users, but with ability to centrally view and manage contracts.

Financial Analysis Includes out-of-the-box support for understanding costs and managing depreciation and budget; may include complex, logical "what if?" financial modeling.

Advanced License Management One or more specialized license types with extreme complexities such as SAP, Oracle, Mainframe, with a focus on accuracy and minimizing manual calculations.

Cloud License Management Monitor and manage as-a-service solutions, including SaaS, IaaS, PaaS licensing, public and private cloud.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Software Asset Management

Eracent IT Management Center Reviews

Valerie C.

Reporting is great. Not enough checks and balances

Likeliness to Recommend

Pros

Amr Y.

Capable solution that will save lives

Likeliness to Recommend

Pros

Its a great, feature rich and dependable product.

Likeliness to Recommend

Pros

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Title

Up 1
Since last award

Feature Ratings

Data Import Export and Aggregation

Analytics and Reporting

Integrated Discovery

Software Recognition Library

End to End Lifecycle Management

Data Center Analytics

Software Usage Metering

Decentralized Management

Financial Analysis

Advanced License Management

Cloud License Management

Vendor Capability Ratings

Vendor Support

Business Value Created

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training