EZ Texting Customer Reviews 2024

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EZ Texting

Composite Score

7.8 /10

CX Score

7.8 /10

23 Reviews Write a Review

What is EZ Texting?

EZ Texting is a SaaS company that delivers the fastest, easiest and most reliable way to connect. It has served over 165,000 customers and is a platform for business users, setting the standard for business texting. EZ Texting messaging solutions allow businesses to quickly and effectively reach and engage their mobile audiences.

Company Details

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Awards & Recognition

EZ Texting won the following awards in the SMS Marketing category

Filter By

1 Top Rated Capabilities

1 Top Rated Features

2024

2 Top Rated Capabilities

1 Top Rated Features

2023

1 Top Rated Capabilities

0 Top Rated Features

2022

EZ Texting Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on EZ Texting.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

93 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love EZ Texting?

0% Negative

3% Neutral

97% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 84

Scheduled Messaging

Text Messaging

Opt-in

Mobile Marketing Management

Loyalty Promotions Management

Social Media Marketing Management

Marketing Analytics

Communication Archive

Application Integration

Mobile Payments

Surveys Feedback

Vendor Capability Ratings

Average 82

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Quality of Features

Vendor Support

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

EZ Texting Reviews

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Feb 2022

Great product. Bug fixes can be slow.

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Charges for Enhancements

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2022

Easy to use, but hard to get ahold of.

Likeliness to Recommend

7 /10

Pros

Trustworthy
Caring
Helps Innovate
Enables Productivity

Role: C-Level
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2022

Great easy to use and begin mass texting

Likeliness to Recommend

9 /10

Pros

Effective Service
Saves Time
Fair
Transparent

Latest Research

EZ Texting

What is EZ Texting?

Company Details

Need Assistance?

Awards & Recognition

EZ Texting Ratings

91 Likeliness to Recommend

93 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love EZ Texting?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Text Messaging The capability to send messages by SMS in addition to email.

Opt-in Provides an opt-in option for potential subscribers.

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

EZ Texting Reviews

Great product. Bug fixes can be slow.

Likeliness to Recommend

Pros

Cons

Easy to use, but hard to get ahold of.

Likeliness to Recommend

Pros

Great easy to use and begin mass texting

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

Feature Ratings

Scheduled Messaging

Text Messaging

Opt-in

Mobile Marketing Management

Loyalty Promotions Management

Social Media Marketing Management

Marketing Analytics

Communication Archive

Application Integration

Mobile Payments

Surveys Feedback

Vendor Capability Ratings

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Quality of Features

Vendor Support

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization