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FileBound Logo Award Winner Product Badge
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Upland Software, Inc.

FileBound

Composite Score
9.0 /10
CX Score
9.3 /10
Category
FileBound
9.0 /10

What is FileBound?

FileBound is a cloud-based application that automates the flow of enterprise work. Manage business processes from beginning to end, and reliably connect people and information wherever they are. FileBound helps you drive out paper-based processes to decrease costs and increase productivity, and supports compliance with internal and external mandates.

Company Details


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Awards & Recognition

FileBound won the following awards in the Enterprise Content Management - Enterprise category

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FileBound Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FileBound.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FileBound?

0% Negative
6% Neutral
94% Positive

Pros

  • Respectful
  • Enables Productivity
  • Acts with Integrity
  • Trustworthy

Feature Ratings

Average 86

Workflow Process Automation

91

Search

90

Access Permissions Management

88

ECM Document Management

88

File Conversion

87

Capture Channels

87

Collaboration

86

Ediscovery Audit Trail

84

File Approvals Esignatures

83

Metadata Management

83

Mobile

75

Vendor Capability Ratings

Average 84

Vendor Support

88

Ease of IT Administration

87

Business Value Created

87

Ease of Implementation

85

Usability and Intuitiveness

84

Ease of Data Integration

84

Breadth of Features

84

Availability and Quality of Training

82

Quality of Features

82

Ease of Customization

82

Product Strategy and Rate of Improvement

81

FileBound Reviews

Marina C.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Transform your workflow

Likeliness to Recommend

9 /10

What differentiates FileBound from other similar products?

About it there are several features that I believe makes it different from most similar programs and they include the following: integration systems, the version control system, and the document search function. Selecting for evaluation we chose Enterprise Content Management due to its simplicity, flexibility in search and its ability to accommodate our needs in the future as we grow.

What is your favorite aspect of this product?

I enjoy the use of Enterprise Content Management more so in the business problems that involve document management and especially teamwork. In our case we use it for document creation, review and approval for the secure storage and easy retrieve ability of information that may be needed.

What do you dislike most about this product?

What I dislike is slight problematic simultaneous collaboration and slight steep learning curve for some of the non-tech-savvy users.

What recommendations would you give to someone considering this product?

It can be useful for environments where timely collaboration and management of documents is needed, but it may be not perfect for organizations, which need very high performance and opportunities for various settings.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Orianne G.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Marketing Automation Reimagined

Likeliness to Recommend

9 /10

What differentiates FileBound from other similar products?

FileBound's intelligent document capture sets it apart from competitors. It automatically extracts and categorizes information from various sources, eliminating manual data entry. The software's adaptive workflow engine learns from user behavior, continuously improving process efficiency. Its cloud-native architecture ensures scalability as marketing operations grow.

What is your favorite aspect of this product?

FileBound shines in simplifying complex approval chains. Its visual workflow designer allows easy creation of multistep processes. The software's reporting tools provide unparalleled visibility into bottlenecks. Integration with popular marketing platforms creates a cohesive tech stack.

What do you dislike most about this product?

The user interface, while functional, could benefit from a more modern design. Enhanced customization options for dashboards would allow marketers to focus on their most crucial metrics.

What recommendations would you give to someone considering this product?

I'm consistently impressed by how FileBound adapts to our evolving processes. The software's audit trail feature has saved us countless hours during compliance reviews. FileBound's mobile app keeps approval processes moving, even when key stakeholders are traveling. The time saved on administrative tasks allows our team to focus on creativity and strategy. While there was an initial learning curve, FileBound quickly became an essential part of our marketing toolkit. It's dramatically reduced our time-to-market, giving us a competitive edge in our fast-paced industry.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Paulo S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Innovative Document Management Solution

Likeliness to Recommend

8 /10

What differentiates FileBound from other similar products?

Regarding its functionality, I would note that FileBound excels at the search option that allows to find a necessary file instantly. Another feature worth mentioning is the possibility of making easily all the marketing materials compliant with legal requirements, since the software has this feature of tracking the compliance of the materials developed. Another function is the automatic versioning of creative assets, which allows not re-creating various constructions manually and keeps consistent quality.

What is your favorite aspect of this product?

The best thing about FileBound, however, is the ability to easily integrate this with traditional marketing tools and not disrupt normal operations. It does not need much training, and even a beginner can navigate in the system due to the intuitive design of the respective interface. To accommodate all the team members, no matter their level of technology literacy. Moreover, being based in the clouds, one is always ensured that the documents are available irrespective of the location; hence, it enhances flexibility and teamwork.

What do you dislike most about this product?

Definitely, during rush hours, FileBound tends to slow down, which in a way affects the productivity of the organization. As for the interface simplicity, while it is clearly easy to navigate, the options for adaptation for different marketing teams are rather limited. Moreover, the currently available mobile application is somewhat less featured than the Web Desk copy, which hinders the use of the program on the go.

What recommendations would you give to someone considering this product?

Working with FileBound has been a huge blessing in how we get the marketing team documents to be arranged. Even the search functionality has helped save so many hours that one used to spend trying to look for documents in the several folders. The program is a form of check and balance, so compliance is no more a burden on our heads. Accessing documents from remote locations has been particularly helpful, especially where there is a working from home model. All in all, the creation of the mobile app enables much work, and FileBound is still our good partner in the way of document management.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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