Filecamp Customer Reviews 2024

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Filecamp

Composite Score

7.7 /10

CX Score

7.9 /10

18 Reviews Write a Review

What is Filecamp?

Filecamp is a cloud-based Digital Asset Management (DAM) software solution that helps marketing & creative teams organize and share their digital media such as images, videos, and brand guidelines. Filecamp comes with unlimited users, each user configured with their own set of user-, admin-, and folder permissions. Prices start at only USD 29/month and their free 30-days trial allows you to test the solution with your files, teammates, and customers.

Company Details

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Awards & Recognition

Filecamp won the following awards in the Digital Asset Management category

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2021 Data Quadrant Gold Medalist

2021

6 Top Rated Capabilities

6 Top Rated Features

2021

Filecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Filecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Filecamp?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Enables Productivity
Unique Features
Caring

Feature Ratings

Average 83

Digital Asset Sharing

Digital Asset Findability

Permissions and Access Right Management

Workflow and Approval Management

Cloud Offering

Collaboration

In System Content Views

Content Capture

Version Management

Intelligent Indexing

Manage / Administration of Metadata

Vendor Capability Ratings

Average 84

Vendor Support

Usability and Intuitiveness

Quality of Features

Business Value Created

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Filecamp Screenshots

Filecamp Videos

Filecamp Reviews

Jane M.

Role: Sales Marketing
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2021

Easy to use & they listen to feedback.

Likeliness to Recommend

10 /10

What differentiates Filecamp from other similar products?

Range of features and ease of use for end user.

What is your favorite aspect of this product?

The team are very willing to listen and act on feedback to continually improve offering.

What do you dislike most about this product?

Nothing so far

What recommendations would you give to someone considering this product?

Worthwhile, found it better than other offerings on the market for our requirements

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Bobbi R.

Role: Information Technology
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2021

This product does everything we need it to do,

Likeliness to Recommend

9 /10

What differentiates Filecamp from other similar products?

Price point and the flexibility of setting permissions were the biggest selling points.

What is your favorite aspect of this product?

The users appreciate how easy it is to share files with internal and external users. And the receiver of the files does NOT need to have a user profile in FileCamp to download the files we share..

What do you dislike most about this product?

There is nothing that I dislike about the product. I do have a small list of enhancements I would like to see if future releases, and have shared that information.

What recommendations would you give to someone considering this product?

In terms of what we needed, this was the perfect solution.

Pros

Trustworthy
Effective Service
Caring
Respectful

Richard P.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

A brilliant service which caters for our needs

Likeliness to Recommend

10 /10

What differentiates Filecamp from other similar products?

Other similar services didn't quite offer what Filcamp offered.

What is your favorite aspect of this product?

Very easy to use and the help is always at hand

What do you dislike most about this product?

Nothing in particular

What recommendations would you give to someone considering this product?

Go for it, I don't think you'll regret it.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Latest Research

Filecamp

What is Filecamp?

Company Details

Need Assistance?

Awards & Recognition

2021 Data Quadrant Gold Medalist

Filecamp Ratings

94 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Filecamp?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Digital Asset Sharing Ability to securely share the digital assets (or files)

Digital Asset Findability Capabilities of navigation and browsing

Permissions and Access Right Management Defining of user-access rights for content assets or folders at group and individual level to control the management of digital assets.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Cloud Offering Cloud compatibility (software and infrastructure).

Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

In System Content Views Ability to create customized views of content repositories.

Content Capture Channels through which content is uploaded or classified.

Version Management Ability to create and view multiple versions of a content asset through iterative edits in accordance with pre-defined limitations.

Intelligent Indexing AI driven capability to label & classify automatically

Manage / Administration of Metadata A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Filecamp Screenshots

Video previews

Responsive UI

Folder permissions

Request files links

Labels

Share file links

Multiple themes

Online proofing

Advanced download-options

Metadata

Upload

Gallery view

Filecamp Videos

Filecamp intro 90sec

Filecamp Review: Only File Sharing Service That Does What We Want

Filecamp Reviews

Jane M.

Easy to use & they listen to feedback.

Likeliness to Recommend

Pros

Bobbi R.

This product does everything we need it to do,

Likeliness to Recommend

Pros

Richard P.

A brilliant service which caters for our needs

Likeliness to Recommend

Pros

Title

Feature Ratings

Digital Asset Sharing

Digital Asset Findability

Permissions and Access Right Management

Workflow and Approval Management

Cloud Offering

Collaboration

In System Content Views

Content Capture

Version Management

Intelligent Indexing

Manage / Administration of Metadata

Vendor Capability Ratings

Vendor Support

Usability and Intuitiveness

Quality of Features

Business Value Created

Ease of Customization

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features