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Firstup

Firstup

Composite Score
8.0 /10
CX Score
8.5 /10
Category
Firstup
8.0 /10

What is Firstup?

Firstup is redefining the digital employee experience to put people first and lift companies up. Firstup makes communication solutions that build authentic engagement and create two-way conversation between employees and companies. The Firstup orchestration engine connects every worker, everywhere, on any device with personalized information that helps them do their best work.

Company Details


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Awards & Recognition

Firstup won the following awards in the Employee Communications category

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Firstup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Firstup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Firstup?

0% Negative
4% Neutral
96% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 81

Emergency Notification

86

Mobile

85

Intranet

84

Surveys and Polling

83

Newsletter Creation

82

Instant Messaging

82

Rewards Recognition

82

News Feeds, Alerts & Notifications

81

Single Sign-On (SSO)

79

Application Integration

77

Employee Directory

77

Vendor Capability Ratings

Average 81

Breadth of Features

91

Ease of Customization

89

Quality of Features

84

Availability and Quality of Training

82

Ease of IT Administration

81

Ease of Data Integration

81

Ease of Implementation

81

Product Strategy and Rate of Improvement

75

Vendor Support

75

Usability and Intuitiveness

75

Business Value Created

73

Firstup Reviews

Vatsala V.

  • Role: Human Resources
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Easy to use. You can use it on your mobile.

Likeliness to Recommend

10 /10

What differentiates Firstup from other similar products?

It creates two way communication between employees and companies. Easy to access.

What is your favorite aspect of this product?

You dont need to be on your laptop to use this. You can use it on mobile.

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

It is the most used software in multinational organizations. Just go for it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alejandra R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Software that can change the program!

Likeliness to Recommend

9 /10

What differentiates Firstup from other similar products?

The difference between Firstup and other products is that Firstup does not include any complicated functions and focuses on the convenient usage of the product. Organisation of data is also simplified and effective in managing tasks while improving communication amongst different work teams.

What is your favorite aspect of this product?

The best idea I like about Firstup is that it is scalable for each business requirement in a company. Besides, the notification and reminder system has benefited me to progressing my day in achieving its goals.

What do you dislike most about this product?

On the other hand, things about Firstup that I least like are that it sometimes brings some minor defects that interrupt the smooth flow of work. However I believe that these drawbacks are negligible to the over arching benefits that the software offers.

What recommendations would you give to someone considering this product?

All in all, I can definitely recommend to any organization that is in search for an effective tool with simple interface for managing tasks as well as communications with the team – Firstup is the right choice. Due to the simplicity, the ability to customize it to its users and its efficiency, this tool has become an essential tool in any business.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Simon H.

  • Role: Human Resources
  • Industry: Energy
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Firstup - The Communication Concierge

Likeliness to Recommend

8 /10

What differentiates Firstup from other similar products?

Firstup is like your own personal communication concierge for employees. It integrates with Microsoft Teams, the platform most of us are already using, and delivers targeted information and resources directly to the right people at the right time.

What is your favorite aspect of this product?

The targeted content delivery. No more information overload! Employees can customize their preferences to receive updates relevant to their role and interests

What do you dislike most about this product?

I wouldn't say it's a bad feature, but I do wish it could integrate more seamlessly with some of our other HR tools.

What recommendations would you give to someone considering this product?

Firstup is fantastic for companies with a large, dispersed workforce. It keeps everyone connected and informed, which is crucial in a spread-out team like ours

Pros

  • Trustworthy
  • Efficient Service
  • Client Friendly Policies
  • Fair

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