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Firstup

Firstup

Composite Score
8.0 /10
CX Score
8.5 /10
Category
Firstup
8.0 /10

What is Firstup?

Firstup is redefining the digital employee experience to put people first and lift companies up. Firstup makes communication solutions that build authentic engagement and create two-way conversation between employees and companies. The Firstup orchestration engine connects every worker, everywhere, on any device with personalized information that helps them do their best work.

Company Details


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Awards & Recognition

Firstup won the following awards in the Employee Communications category

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Firstup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Firstup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Firstup?

0% Negative
4% Neutral
96% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 81

Emergency Notification

86

Mobile

85

Intranet

84

Surveys and Polling

83

Newsletter Creation

82

Instant Messaging

82

Rewards Recognition

82

News Feeds, Alerts & Notifications

81

Single Sign-On (SSO)

79

Application Integration

77

Employee Directory

77

Vendor Capability Ratings

Average 81

Breadth of Features

91

Ease of Customization

89

Quality of Features

84

Availability and Quality of Training

82

Ease of IT Administration

81

Ease of Data Integration

81

Ease of Implementation

81

Product Strategy and Rate of Improvement

75

Vendor Support

75

Usability and Intuitiveness

75

Business Value Created

73

Firstup Reviews

Hardik T.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Simple platform for content exchange

Likeliness to Recommend

9 /10

What differentiates Firstup from other similar products?

The agreement was created to address the necessity of facilitating the easy distribution of pre-selected content about the brand for which the community of advocates worked. Users were able to effortlessly share material from the brand, their fellow brand advocates, and the program management team across a variety of channels thanks to SocialChorus. The platform's advantages include a coordinated and expanded social reach for the program.

What is your favorite aspect of this product?

We have increased employee engagement in our social media by providing them with guard rails, as it were, for how and what they should share. it has been helpful to people who were unclear on policy or hesitant to dive in. Employees continue to join the program and we have had people who wouldn't normally be interested in social media - express an interest - and increased knowledge! It is easier to communicate and spread the word about the news we are in, share stories about our people and our projects - and spread the word about career opportunities.

What do you dislike most about this product?

The platform has only basic analytics and tracking. There are "reports" that can be downloaded that manually track each post or each individual in an Excel spreadsheet, making any type of analysis laborious and hence largely unavailable. Additionally, the technology does not support sending members personalized email blasts to highlight particular topics or activities. Additionally, only text is automatically filled in when using the Submit Content tool, therefore multimedia postings must be manually created. Additionally, the website was only accessible via desktop, which required an additional step for most social sharing.

What recommendations would you give to someone considering this product?

SocialChorus is suitable as a basic social sharing platform. Mobile sharing, post, email, and audience personalization, as well as even the most basic statistics, are absent from this platform, and users should be aware of this before using it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Ayaan K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Good, but difficult to modify our agency

Likeliness to Recommend

8 /10

What differentiates Firstup from other similar products?

Trying to reduce the number of group emails sent, but I don't believe there has been enough adoption for the advantages to become apparent. We still need to write a post on Social Chorus and send emails to our contacts with the link to the post. Some individuals simply don't care about the fast we use.

What is your favorite aspect of this product?

I appreciate that anyone at the company can post on it. Push notifications and images are also available. Having all of our news and information in one location is convenient.

What do you dislike most about this product?

Push notifications and posts can be directed at particular geographic areas. For instance, not every event that happens in our New York office also happens in our offices in California. You should be able to search for posts, too. Once a post is obscured by other postings, it becomes difficult to find.

What recommendations would you give to someone considering this product?

One of the platform's benefits is the simplicity of use. Other features include the automation and scheduling of postings, the automatic addition of hashtags, and the capability for users to submit their own content for evaluation.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Effective Service

Preetam S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Review of Social Chorus

Likeliness to Recommend

8 /10

What differentiates Firstup from other similar products?

I participated in the SC implementation phases with a fresh emphasis on personalization. Agents now have a way to market those offers again on Social Media network platforms in accordance with the timing of promotional offer campaigns.

What is your favorite aspect of this product?

I appreciate that it gives each member of the sales department a unique means of self-promotion. It's a different channel that offers more customization. We regularly assess the influence of our socially shared blog pieces, case studies, white papers, and reports using the SocialChorus admin dashboard and insights. It is simple to use and makes performance monitoring simple.

What do you dislike most about this product?

The admin dashboard, user platform, and knowledgebase could all use a single sign-on. The product doesn't provide adequate reporting. When integrating Company-profiles, the tool was a little trickier, but connecting individual networks was simple and straightforward.

What recommendations would you give to someone considering this product?

We're making it simple for our staff members to distribute our content assets from a single location. We were able to increase brand recognition and maintain a steady stream of the social media material.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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