
What is Five9 Intelligent CX Platform?
Five9 Intelligent CX Platform Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
Down
1
Since last award
93 Plan to Renew
Up
1
Since last award
78 Satisfaction of Cost Relative to Value
Down
2
Since last award
Emotional Footprint Overview
- Product Experience:
- 91%
- Negotiation and Contract:
- 87%
- Conflict Resolution:
- 88%
- Strategy & Innovation:
- 85%
- Service Experience:
- 88%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Five9 Intelligent CX Platform?
Pros
- Performance Enhancing
- Acts with Integrity
- Respectful
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi Channel Queue Management
Call Recording
Contact Center Analytics
Call Scripting and Call Flow Management
Knowledge Management
Skills Based Routing
Contact Center Compliance Management
Ticket Management
Screen Prompts
Workforce Management
Multi Channel Intake Integration
Vendor Capability Ratings
Breadth of Features
Usability and Intuitiveness
Business Value Created
Ease of Implementation
Quality of Features
Ease of Data Integration
Vendor Support
Ease of Customization
Availability and Quality of Training
Ease of IT Administration
Product Strategy and Rate of Improvement
Five9 Intelligent CX Platform Downloads
Five9 Intelligent CX Platform Videos
The New CX Starts Here
Five9 Intelligent CX Platform Reviews

Joy U.
- Role: Industry Specific Role
- Industry: Banking
- Involvement: End User of Application
Submitted May 2025
Great and flexible product
Likeliness to Recommend
What differentiates Five9 Intelligent CX Platform from other similar products?
Great analytics and reporting capabilities
What is your favorite aspect of this product?
It's flexible and easy to use
What do you dislike most about this product?
Lacks work flow automation.
What recommendations would you give to someone considering this product?
A bit pricey, but great support
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Williams K.
- Role: Vendor Management
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Apr 2025
Five9 is a great product
Likeliness to Recommend
What differentiates Five9 Intelligent CX Platform from other similar products?
Im not really sure
What is your favorite aspect of this product?
I love the reporting
What do you dislike most about this product?
Different stations for each role you play in the contact center
What recommendations would you give to someone considering this product?
Be involved with the build and layout your wants and needs upfront.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Cons
- Slower Product Innovation
Chris I.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Apr 2025
Great Cloud Contact Center Platform
Likeliness to Recommend
What differentiates Five9 Intelligent CX Platform from other similar products?
Ease of management and no need to open tickets or requests for every change you want to make.
What is your favorite aspect of this product?
VCC IVR management allows me to build all of my own call flows
What do you dislike most about this product?
The Community WFM product is not meant for larger or more complex contact centers
What recommendations would you give to someone considering this product?
Review the WFM and QM offerings to ensure you get one that fits your needs. The Five9 team will work with you to find the right product.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time