What is Five9 Intelligent CX Platform?
Five9 Intelligent CX Platform Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
94 Plan to Renew
Up
1
Since last award
80 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
- Product Experience:
- 91%
- Negotiation and Contract:
- 88%
- Conflict Resolution:
- 89%
- Strategy & Innovation:
- 86%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Five9 Intelligent CX Platform?
Pros
- Performance Enhancing
- Acts with Integrity
- Respectful
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi Channel Queue Management
Call Recording
Contact Center Analytics
Call Scripting and Call Flow Management
Skills Based Routing
Knowledge Management
Ticket Management
Contact Center Compliance Management
Screen Prompts
Workforce Management
Multi Channel Intake Integration
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Business Value Created
Quality of Features
Ease of Data Integration
Vendor Support
Ease of Customization
Availability and Quality of Training
Ease of IT Administration
Product Strategy and Rate of Improvement
Five9 Intelligent CX Platform Downloads
Five9 Intelligent CX Platform Videos
The New CX Starts Here
Five9 Intelligent CX Platform Reviews
Nicole A.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Sep 2022
Simple to use modern-day contact center
Likeliness to Recommend
What differentiates Five9 Intelligent CX Platform from other similar products?
Five9 Virtual Contact Center was designed with sophisticated call routing facilities in mind, as well as high-end call handling and management functions
What is your favorite aspect of this product?
Sequential agent selection distributes calls to agents in a particular order or with particular skills based routing option to the agent who is best skilled to answer the call
What do you dislike most about this product?
Where the Five9's Outbound product feels different is its technology is dependent on dialers, to enable sales, marketing and promotional teams to optimize outbound campaigns based on algorithms
What recommendations would you give to someone considering this product?
Despite its capabilities and advabced features Five9 Virtual Contact Center is easy to install and use, which makes it suitable for SMB as well as enterprises
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Derya Y.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted May 2022
Features Satisfie! :)
Likeliness to Recommend
What differentiates Five9 Intelligent CX Platform from other similar products?
Five9 is most ease to use and most efficient one when it compared to the others.
What is your favorite aspect of this product?
Easiness of use
What do you dislike most about this product?
There is nothing to say about it.
What recommendations would you give to someone considering this product?
You should definitely use it :)
Pros
- Helps Innovate
- Reliable
- Unique Features
- Efficient Service
Ramsay L.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Apr 2022
It is one of the most complete telephony services
Likeliness to Recommend
What differentiates Five9 Intelligent CX Platform from other similar products?
It has a little modern user interface but it is brimming with intuitiveness, it is easy to configure and easy to use, our adoption period was really short. It is excellent for any organization that works with VoIP systems, it provides many options regarding calls. It is a great advantage for us that it has caller ID. It provides many options to users around incoming calls, voicemail, call history, among others. It has a great ability to leave notes on calls, this has been innovative and very helpful to our team. It has an excellent customer service.
What is your favorite aspect of this product?
I really like Five9 and its exceptional functionality for managing incoming calls. In my organization we use a VoIP system and this tool is rich in features to get the most out of it. It is incredibly easy to understand and use, its interface is not complicated at all, everything is very well organized. Five9 has the best capabilities for inbound calls, call logs, call transfer or disconnect, callback, voicemail and many other things that make it an invaluable resource for the operation of our organization, especially at the level of sales and internal and external support.
What do you dislike most about this product?
It has good user interface but should be revamped a bit. There are functions that take longer to master. Sometimes we lose the connection and this generates productivity problems.
What recommendations would you give to someone considering this product?
It is the ideal program for companies that have some telephone system and seeks not to lose any detail of the calls internally and externally. The platform is easy to understand, has a good user interface and everything is well organized for the convenience of end users. It is worth it, you will like it.
Pros
- Enables Productivity
- Efficient Service
- Inspires Innovation
- Caring
