What is Five9 Intelligent CX Platform?
Five9 Intelligent CX Platform Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
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1
Since last award
93 Plan to Renew
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Since last award
79 Satisfaction of Cost Relative to Value
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1
Since last award
Emotional Footprint Overview
- Product Experience:
- 90%
- Negotiation and Contract:
- 87%
- Conflict Resolution:
- 88%
- Strategy & Innovation:
- 85%
- Service Experience:
- 88%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Five9 Intelligent CX Platform?
Pros
- Performance Enhancing
- Acts with Integrity
- Transparent
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi Channel Queue Management
Contact Center Analytics
Call Recording
Call Scripting and Call Flow Management
Knowledge Management
Contact Center Compliance Management
Skills Based Routing
Ticket Management
Screen Prompts
Workforce Management
Multi Channel Intake Integration
Vendor Capability Ratings
Usability and Intuitiveness
Business Value Created
Breadth of Features
Ease of Implementation
Quality of Features
Ease of Data Integration
Vendor Support
Ease of Customization
Availability and Quality of Training
Ease of IT Administration
Product Strategy and Rate of Improvement
Five9 Intelligent CX Platform Downloads
Five9 Intelligent CX Platform Videos
The New CX Starts Here
Five9 Intelligent CX Platform Reviews
Pankaj K.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2024
Fantastic Support Team and excellent product
Likeliness to Recommend
What differentiates Five9 Intelligent CX Platform from other similar products?
The feature of live monitoring the calls with screen capture enables you to see whats happening on the agents screens and if the application is being used correctly or not.
What is your favorite aspect of this product?
The option of customizing the reports using various filters and sort options, we can get report of every second or minute that helps in properly analyzing the performance of the contact center
What do you dislike most about this product?
There is nothing specific to dislike about
What recommendations would you give to someone considering this product?
Any one who is looking for a call center tool , this is the best one. Their support team is awesome and available 24/7. They work closely during the implementation and assign multiple account manager to look for your needs. Most of the requirements like modifying the call script, IVR flow and agent access gets taken care by the account manager itself.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Martin T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2023
One of the best products on the market!
Likeliness to Recommend
What differentiates Five9 Intelligent CX Platform from other similar products?
It's flexible, easy to customize and very rich selection of modules.
What is your favorite aspect of this product?
Call queues and skills - very easy to manage and control.
What do you dislike most about this product?
Nothing I can think of.
What recommendations would you give to someone considering this product?
Definetely deserves a POC in every company that has a call center department!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Carl O.
- Role: Operations
- Industry: Technology
- Involvement: Initial Implementation
Submitted Nov 2023
Very old school software
Likeliness to Recommend
What differentiates Five9 Intelligent CX Platform from other similar products?
They charge a very expensive setup fee, which many providers do not do.
What is your favorite aspect of this product?
The main thing I like about Five9 is how easy to use the dashboard was, it didn't take me long to get used to the platform.
What do you dislike most about this product?
As a technology company, everything we want is to make life easy and automate as much as possible. This software did not feel as 'cloud-based' as I like, and it did not feel like a nice platform to use, purely from a personal perspective.
What recommendations would you give to someone considering this product?
Bear in mind how expensive the setup costs are.
Pros
- Reliable
- Respectful
- Acts with Integrity
- Generous Negotitation
