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FPT Smart Cloud Company Limited

FPT.AI

8.8 /10
Category
FPT.AI
8.8 /10

What is FPT.AI?

FPT.AI offers a comprehensive Conversational AI platform to build and deploy omni-channel virtual assistants in multiple languages (Indonesian, English, Vietnamese, Japanese), tailored to any business to amplify productivity and optimize operating costs. Trusted by global enterprises, FPT.AI has enabled 3200+ virtual assistants across various messaging & voice channels.

Company Details


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Awards & Recognition

FPT.AI won the following awards in the Conversational AI category

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FPT.AI Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FPT.AI.

93 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FPT.AI?

0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 92

Artificial Intelligence Engine

94

Workflow Processing

93

Other Integrations

93

Leads Generation

93

Natural Language Processing

91

Learning and Adaptability

90

Personalized Service

89

Intent Extraction

89

Vendor Capability Ratings

Average 90

Vendor Support

94

Usability and Intuitiveness

92

Availability and Quality of Training

92

Ease of IT Administration

92

Ease of Implementation

90

Quality of Features

89

Business Value Created

89

Product Strategy and Rate of Improvement

88

Ease of Data Integration

88

Breadth of Features

88

Ease of Customization

88

FPT.AI Reviews

Tran A.

  • Role: Finance
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Easy to use and manage A must-have for business

Likeliness to Recommend

9 /10

What differentiates FPT.AI from other similar products?

Active learning to expeditiously improve bot performance Great customer support Handle complicated tasks like telesales and payment collection

What is your favorite aspect of this product?

Customizable dashboards Easy to use and manage Supportive team

What do you dislike most about this product?

There’s nothing

What recommendations would you give to someone considering this product?

Best on the market that serve all your needs A must for customer service

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jul 2023

Easy to use, but a bit pricey

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Tran T.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates FPT.AI from other similar products?

-service quality; -professional consulting team; -easy to use

What is your favorite aspect of this product?

supportive team

What do you dislike most about this product?

Nothing to share

What recommendations would you give to someone considering this product?

A must-have for business

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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