What is FPT.AI?
FPT.AI offers a comprehensive Conversational AI platform to build and deploy omni-channel virtual assistants in multiple languages (Indonesian, English, Vietnamese, Japanese), tailored to any business to amplify productivity and optimize operating costs. Trusted by global enterprises, FPT.AI has enabled 3200+ virtual assistants across various messaging & voice channels.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
100 Plan to Renew
92 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FPT.AI?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Artificial Intelligence Engine
Workflow Processing
Other Integrations
Leads Generation
Natural Language Processing
Learning and Adaptability
Personalized Service
Intent Extraction
Vendor Capability Ratings
Vendor Support
Usability and Intuitiveness
Availability and Quality of Training
Ease of IT Administration
Ease of Implementation
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
Ease of Customization
FPT.AI Reviews
Tran A.
- Role: Finance
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Jul 2023
Easy to use and manage A must-have for business
Likeliness to Recommend
What differentiates FPT.AI from other similar products?
Active learning to expeditiously improve bot performance Great customer support Handle complicated tasks like telesales and payment collection
What is your favorite aspect of this product?
Customizable dashboards Easy to use and manage Supportive team
What do you dislike most about this product?
There’s nothing
What recommendations would you give to someone considering this product?
Best on the market that serve all your needs A must for customer service
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2023
Easy to use, but a bit pricey
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Tran T.
- Role: Operations
- Industry: Banking
- Involvement: End User of Application
Submitted Jul 2023
Fantastic product!
Likeliness to Recommend
What differentiates FPT.AI from other similar products?
-service quality; -professional consulting team; -easy to use
What is your favorite aspect of this product?
supportive team
What do you dislike most about this product?
Nothing to share
What recommendations would you give to someone considering this product?
A must-have for business
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing