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FPT.AI Logo Award Winner Product Badge
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FPT Smart Cloud Company Limited

FPT.AI

Composite Score
8.9 /10
CX Score
9.2 /10
Category
FPT.AI
8.9 /10

What is FPT.AI?

FPT.AI offers a comprehensive Conversational AI platform to build and deploy omni-channel virtual assistants in multiple languages (Indonesian, English, Vietnamese, Japanese), tailored to any business to amplify productivity and optimize operating costs. Trusted by global enterprises, FPT.AI has enabled 3200+ virtual assistants across various messaging & voice channels.

Company Details


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Awards & Recognition

FPT.AI won the following awards in the Conversational AI category

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FPT.AI Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FPT.AI.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
100%
Negotiation and Contract:
98%
Conflict Resolution:
99%
Strategy & Innovation:
95%
Service Experience:
99%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FPT.AI?

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0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 89

Artificial Intelligence Engine

94

Workflow Processing

90

Other Integrations

90

Natural Language Processing

90

Leads Generation

89

Learning and Adaptability

88

Intent Extraction

87

Personalized Service

87

Vendor Capability Ratings

Average 88

Usability and Intuitiveness

92

Vendor Support

91

Ease of IT Administration

89

Quality of Features

88

Availability and Quality of Training

88

Ease of Implementation

88

Ease of Data Integration

87

Ease of Customization

87

Business Value Created

87

Breadth of Features

86

Product Strategy and Rate of Improvement

85

FPT.AI Reviews

Avilash B.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

Need more features but effective for a long run

Likeliness to Recommend

9 /10

What differentiates FPT.AI from other similar products?

Based upon my usage for the last 3-4 months , I believe FPT.AI distinguishes itself through its feature rich customization capabilities and professional grade features. The unique feature to me appears to be its advanced wireframing and custom prompting features, which the reviewer indicates are superior to competitors. The platform seems to be designed with a focus on professional and organizational implementations rather than just basic chatbot creation.

What is your favorite aspect of this product?

The best part has got to be how much you can customize everything, yet with restrictions. If you're into really fine tuning your AI models and chatbots, you'll love this. You can basically make it do exactly what you want, which is pretty good for organizations that need their AI to do very specific things, and support multiple levels of customisation as per requirements.

What do you dislike most about this product?

The initial setup experience is a real issue - no proper documentation, time consuming setup, and it takes three weeks to get comfortable. Plus, they're missing some basic features like conversation history and file handling that should be standard by now. Else they're keep adding feaures i guess those features will also get added in the long run.

What recommendations would you give to someone considering this product?

According to me, I recommend requesting comprehensive training materials upfront. Although the initial setup phase presents challenges, the system becomes significantly more manageable once your team gains familiarity. And ensure you have technically proficient staff on your team before implementation. Plan for approximately three weeks of learning and adjustment time, as this isn't a simple plug-and-play solution. While the absence of conversation history and file handling features might be dealbreakers for some, the platform's extensive customization capabilities could justify the investment for teams requiring detailed control.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Inspires Innovation

Maria E. G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Revive interactions with Artificial Intelligence R

Likeliness to Recommend

9 /10

What differentiates FPT.AI from other similar products?

This tool has solutions that differ from others such as its ability to understand and respond accurately to complex queries, its integration with multiple messaging platforms and its ability to continuously adapt and learn from real-time data, allowing to implement intelligent chatbots, analyze data to make strategic decisions and personalize the user experience effectively.

What is your favorite aspect of this product?

I like FPT.AI because it is ideal for companies with a high volume of online customer interactions, for personalized marketing campaigns and for performing advanced data analysis, it is a powerful tool for empowering customer interactions through Artificial Intelligence, with unique features, albeit with some minor drawbacks. Its versatility makes it suitable for a wide range of business scenarios, and its positive impact has been evident in our organization.

What do you dislike most about this product?

On the downside, the platform can sometimes be slow when loading large amounts of data.

What recommendations would you give to someone considering this product?

I recommend FPT.AI for its adaptability and continuous learning, its accuracy in responding to complex queries, and its integration with a wide range of platforms.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Elvis R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

AI with Fully Human Functions

Likeliness to Recommend

9 /10

What differentiates FPT.AI from other similar products?

It has features that distinguish it from other similar programs such as its ability to understand natural language with great accuracy, its easy integration with other systems and its focus on customizing solutions for each business.

What is your favorite aspect of this product?

I like it and my overall experience with FPT.AI has been positive as it has improved efficiency in our processes, helped us make more informed decisions and improved the customer experience. It allows us to implement intelligent chatbots to interact with customers, analyze data to make informed decisions and automate repetitive tasks.

What do you dislike most about this product?

It has some complexity in the initial configuration, it is important to know how to handle this tool because the learning curve is somewhat high and it is necessary to know it to get the most out of all its features

What recommendations would you give to someone considering this product?

FPT.AI is a fully human AI solution that has proven to be invaluable to our organization. It is suitable for scenarios where intelligent interaction with customers is required and less suitable for very complex tasks that require a deeper human approach.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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