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FPT.AI Logo Award Winner Product Badge
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FPT Smart Cloud Company Limited

FPT.AI

Composite Score
8.8 /10
CX Score
9.0 /10
Category
FPT.AI
8.8 /10

What is FPT.AI?

FPT.AI offers a comprehensive Conversational AI platform to build and deploy omni-channel virtual assistants in multiple languages (Indonesian, English, Vietnamese, Japanese), tailored to any business to amplify productivity and optimize operating costs. Trusted by global enterprises, FPT.AI has enabled 3200+ virtual assistants across various messaging & voice channels.

Company Details


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Awards & Recognition

FPT.AI won the following awards in the Conversational AI category

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FPT.AI Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FPT.AI.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FPT.AI?

0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 92

Artificial Intelligence Engine

94

Workflow Processing

93

Other Integrations

93

Leads Generation

93

Natural Language Processing

91

Learning and Adaptability

90

Personalized Service

89

Intent Extraction

89

Vendor Capability Ratings

Average 90

Vendor Support

94

Usability and Intuitiveness

92

Availability and Quality of Training

92

Ease of IT Administration

92

Ease of Implementation

90

Quality of Features

89

Business Value Created

89

Product Strategy and Rate of Improvement

88

Ease of Data Integration

88

Breadth of Features

88

Ease of Customization

88

FPT.AI Reviews

Co D.

  • Role: Operations
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Market-Leading bot,Outstanding feature,Easy to use

Likeliness to Recommend

8 /10

What differentiates FPT.AI from other similar products?

- Well understanding of domain knowledge - Best NPL engine - Great customer support

What is your favorite aspect of this product?

- Supportive team - Enable personalized customer service - Easy to user and manage

What do you dislike most about this product?

All is good

What recommendations would you give to someone considering this product?

- Best on the market that serve all your needs - Highly recommend - Best virtual assistant to transform customer service

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nguyen Quang H.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Quality Solution with great supports

Likeliness to Recommend

9 /10

What differentiates FPT.AI from other similar products?

Quality of the solution to serve the right needs of clients. Transparency from the initial stage helps to understand the solution by its own value instead of overpromises like other product

What is your favorite aspect of this product?

The solution is built based on our actual requests and catered for own demands. The quality is similar with our expectation & solve the cost efficient issue on our resources

What do you dislike most about this product?

The IT due Diligence shows potential leakages for our data as implemented on clouds. As a Third Party, processing data of other companies, we found challenging to ensure our clients on data privacy

What recommendations would you give to someone considering this product?

Valuable solution for those who looking for automated process with AI.

Pros

  • Efficient Service
  • Caring
  • Saves Time
  • Respectful

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