What is FPT.AI?
FPT.AI offers a comprehensive Conversational AI platform to build and deploy omni-channel virtual assistants in multiple languages (Indonesian, English, Vietnamese, Japanese), tailored to any business to amplify productivity and optimize operating costs. Trusted by global enterprises, FPT.AI has enabled 3200+ virtual assistants across various messaging & voice channels.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceFPT.AI Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on FPT.AI.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
100 Plan to Renew
92 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FPT.AI?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Artificial Intelligence Engine
Workflow Processing
Other Integrations
Leads Generation
Natural Language Processing
Learning and Adaptability
Personalized Service
Intent Extraction
Vendor Capability Ratings
Vendor Support
Usability and Intuitiveness
Availability and Quality of Training
Ease of IT Administration
Ease of Implementation
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
Ease of Customization
FPT.AI Reviews
Co D.
- Role: Operations
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Jun 2023
Market-Leading bot,Outstanding feature,Easy to use
Likeliness to Recommend
What differentiates FPT.AI from other similar products?
- Well understanding of domain knowledge - Best NPL engine - Great customer support
What is your favorite aspect of this product?
- Supportive team - Enable personalized customer service - Easy to user and manage
What do you dislike most about this product?
All is good
What recommendations would you give to someone considering this product?
- Best on the market that serve all your needs - Highly recommend - Best virtual assistant to transform customer service
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Nguyen Quang H.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Jun 2023
Quality Solution with great supports
Likeliness to Recommend
What differentiates FPT.AI from other similar products?
Quality of the solution to serve the right needs of clients. Transparency from the initial stage helps to understand the solution by its own value instead of overpromises like other product
What is your favorite aspect of this product?
The solution is built based on our actual requests and catered for own demands. The quality is similar with our expectation & solve the cost efficient issue on our resources
What do you dislike most about this product?
The IT due Diligence shows potential leakages for our data as implemented on clouds. As a Third Party, processing data of other companies, we found challenging to ensure our clients on data privacy
What recommendations would you give to someone considering this product?
Valuable solution for those who looking for automated process with AI.
Pros
- Efficient Service
- Caring
- Saves Time
- Respectful