Freshdesk

What differentiates Freshdesk from other similar products?

We use this software to keep all sales and general communication with our customers up to date and in order. It is a very complete and intuitive sales crm program, with tools that are useful for any sales person, such as dashboards to view leads, full reports of the month's sales, and much more.

What is your favorite aspect of this product?

We can see in an orderly manner all emails from all customers, both Outlook and Gmail. It also has a complete customer management, where we can see all customer information, from their history to their address. It also has a marketing module that allows us to send mass emails.

What do you dislike most about this product?

Although it is a customer service program, rather than marketing, I would like it to have a more extensive module in that area, to know the interaction that the customer had with the emails sent. I would also like its mobile application to be as complete as the web version, thus facilitating the work of field sales agents.

What recommendations would you give to someone considering this product?

An ideal program for the sales department, because it allows to be much more efficient and faster in customer service and thus increase sales systematically and consistently. The ease of having all the sales and customer information in a single panel makes our work much easier.

What differentiates Freshdesk from other similar products?

Since we have been using this software our customer service has improved enormously. It is a program designed for vendors and customers, because it allows us to achieve better customer service through different channels of care, centralized in a single control panel, so we can respond to the demands quickly and efficiently.

What is your favorite aspect of this product?

It has quick access to the history of each customer, so we can keep up to date with the customer's interaction with the company, while we serve them. In addition, it also allows us to record incoming and outgoing calls, which helps us to improve communication and eloquence in future conversations.

What do you dislike most about this product?

The installation of other applications can be complicated and they do not integrate as they should, which makes the workflow a little difficult. Its reports can be a bit simple, since our company needs extensive metrics and information from each client to improve, so the reports almost always have to be done manually and only rely on the one that throws the system.

What recommendations would you give to someone considering this product?

This software is ideal for all companies that require special attention to their customers. It is easy to use and any sales agent will be quickly trained to use it. In our organization it has been of great help and has allowed us to improve communication with our customers and increase sales, so we are pleased with its use.

What differentiates Freshdesk from other similar products?

Freshdesk is used to respond to customers and decipher issues like texting us about issues they are having, but our problem is updating, it is a ticketing tool that helps connect, heal and economize customer queries and complaints effectively.

What is your favorite aspect of this product?

It has a great analytics platform where you can have various reports available to analyze data quickly and present it in a meaningful way, it is vital in directing performance. This serves as the data entry or time tracking system we use to serve our customers.

What do you dislike most about this product?

It does not offer integration with centralized phone numbers/call center applications in India, so if the work you do in your organization is solely based on phone calls, you better look for other alternatives.

What recommendations would you give to someone considering this product?

I recommend this product for productivity accompaniment. The ineptitude of eliminating unused pick lists, being intuitive for the user and I can see how the ability to customize the layout from a design standpoint allows the product to grow with us as our needs change.