Freshdesk

What differentiates Freshdesk from other similar products?

Intuitive design of the product makes it possible to use in an instant both for the supporting team members and for the customers. We usually provide our customers with a documentation “how to” – but even without checking it – all contacts are able to efficiently use the system through portal or via email integration without any difficulty. At our company we did used another ticketing system before FreshDesk and we have multiple complaints regarding the system from our Customer’s side – but with FreshDesk everything is efficient and smooth.

What is your favorite aspect of this product?

FreshDesk provides transparency and strong control possibility for our team leaders. Multiple reporting and export options and features as “Add yourself as a watcher to a ticket” makes sure that you never miss any important information regarding what is going on in your supporting or project team.

What do you dislike most about this product?

I still have an issue with setting the appropriate date range when exporting tickets for a multiple month range – in order to set up starting date you need to navigate in calendar manually.

What recommendations would you give to someone considering this product?

I would definitely recommend FreshDesk. I did implement the product within a few weeks and all of our customers started to use FreshDesk without any issues or difficulties.

What differentiates Freshdesk from other similar products?

For it's easy onboarding process and cost is lower and justified than other similar products. Simple user interface. Free for multiple users in same account. Best for small and medium users for minimum cost. It archives conversations easily. Target mail success rate is high. Quality support team for instant resolution. Easy to integrate with another software. Creating tickets, auto response to mails, answers of mostly asked questions helps to save time. Collects user data safely and helps to use for email marketing.

What is your favorite aspect of this product?

With this software it has become easy to solve customer issues instantly and segregate them according to department. You can add your teams and forward tickets to relevant team. Easy to filter tickets by opened, closed and in progress which will save your time. Customers can attach files to elaborate issues easily and we can also reply to them in same way. In free trial you will get to know all the features easily and no extra training required to use this.

What do you dislike most about this product?

I have not faced any issues during my usage. But sometimes customers has failed to create tickets with valid credentials as freshdesk support team don't notify regarding maintenance timely.

What recommendations would you give to someone considering this product?

I will recommend this software as you can trail this software for free for some days before implementing to your company or business. You will get lots of features with premium plans. You can hire agents to reply on behalf of your team at a minimal price.

What differentiates Freshdesk from other similar products?

I think Freshdesk is super user friendly and it provides almost all features for managing client services at a fair price.

What is your favorite aspect of this product?

I like the versatility of this product. I provides a AI supported chatbot and good prediction of the probable solution itself. Besides this service is super easy to create a automatic workflow with the channel and managing SLAs. Different features and language option make communication easier to the customer worldwide.

What do you dislike most about this product?

Sometimes there is no option adding some higher facility plan to my current plan. There is no record of data. Again many tools make it clumsy so that it becomes more time consuming. Auto logout option should be added and the authority should simplify the tool's easiness to view multiple tickets at the same time. The support teams delay to response sometimes.

What recommendations would you give to someone considering this product?

It's a good tool to use regarding the price. It provides almost all possible client communication options and has a variety of plans that is really admirable. Small business owners will be benefitted most using this services i think. It is user-friendly and management team can use it after having a simple training. So in all aspects it's cost effective.