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GEP

GEP SMART

Composite Score

7.3 /10

CX Score

7.7 /10

37 Reviews Write a Review

What is GEP SMART?

GEP is one of the leading providers of strategic sourcing services in the world. Every year, we help hundreds of organizations save billions in spend. Staffed by experienced category specialists, our sourcing teams get sustainable results fast – real results that improve the bottom line and create competitive advantage.

Company Details

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Awards & Recognition

GEP SMART won the following awards in the Strategic Sourcing category

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1 Top Rated Capabilities

4 Top Rated Features

2024

Service Experience
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

4 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Contract Negotiation

2022

GEP SMART Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GEP SMART.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

Down 1
Since last award

96 Plan to Renew

Up 4
Since last award

77 Satisfaction of Cost Relative to Value

Up 3
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 90%
Negotiation and Contract:: 85%
Conflict Resolution:: 92%
Strategy & Innovation:: 83%
Service Experience:: 92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GEP SMART?

10% Negative

4% Neutral

86% Positive

Pros

Caring
Performance Enhancing
Respectful
Security Protects

Feature Ratings

Average 77

Contract Management

ERFx

Spend Analysis

Consulting & Advisory

Catalog Management

Community Support

eAuction Functionality

Supplier Management

Workflow Management

Procurement Management

Auction Management

Vendor Capability Ratings

Average 75

Availability and Quality of Training

Business Value Created

Ease of Implementation

Ease of Customization

Ease of Data Integration

Breadth of Features

Vendor Support

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

GEP SMART Reviews

Role: Vendor Management
Industry: Technology
Involvement: Vendor Management and Renewal

Validated Review

Anonymous Reviewer

Submitted Jul 2025

Spend Management made really easy!

Likeliness to Recommend

10 /10

Pros

Efficient Service
Effective Service
Caring
Acts with Integrity

Jennica A.

Role: Operations
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

Easy to use application

Likeliness to Recommend

9 /10

What differentiates GEP SMART from other similar products?

Simple UI and great after sales support

What is your favorite aspect of this product?

Document linkages, great as repository

What do you dislike most about this product?

Report data latency

What recommendations would you give to someone considering this product?

Great for customization

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Ashok S.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Superb performance, initially slow sometimes.

Likeliness to Recommend

8 /10

What differentiates GEP SMART from other similar products?

Unified cloud procurement system

What is your favorite aspect of this product?

Centralised backend network

What do you dislike most about this product?

Slow loading

What recommendations would you give to someone considering this product?

A should consider product

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

GEP SMART

What is GEP SMART?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

GEP SMART Ratings

81 Likeliness to Recommend

Down 1 Since last award

96 Plan to Renew

Up 4 Since last award

77 Satisfaction of Cost Relative to Value

Up 3 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love GEP SMART?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Contract Management Includes automated contract renewal, approval process, compliance management, and contract database.

ERFx Evaluation and scoring of supplier responses.

Spend Analysis Includes data visibility and quality, supplier ranking, and compliance and reporting.

Consulting & Advisory Consult and advise on procurement support, managed services, group purchasing organization (GPO) and strategic sourcing initiatives such as measurable savings.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Community Support Highly personal support service to both buyer and supplier communities, ensuring proposal uptake and supplier help.

eAuction Functionality The ability to provide forward, reverse, Japanese, Dutch, and English step auctions.

Supplier Management Supplier collaboration, including Quarterly Business Review Meetings, Scorecards, KPI and SLAs.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

Auction Management Includes bid management, bidder management and buyer notifications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

GEP SMART Reviews

Spend Management made really easy!

Likeliness to Recommend

Pros

Jennica A.

Easy to use application

Likeliness to Recommend

Pros

Ashok S.

Superb performance, initially slow sometimes.

Likeliness to Recommend

Pros

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Title

Down 1
Since last award

Up 4
Since last award

Up 3
Since last award

Feature Ratings

Contract Management

ERFx

Spend Analysis

Consulting & Advisory

Catalog Management

Community Support

eAuction Functionality

Supplier Management

Workflow Management

Procurement Management

Auction Management

Vendor Capability Ratings

Availability and Quality of Training

Business Value Created

Ease of Implementation

Ease of Customization

Ease of Data Integration

Breadth of Features

Vendor Support

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration