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Allego Inc

GO Platform by Allego

Composite Score

7.1 /10

CX Score

7.4 /10

5 Reviews Write a Review

What is GO Platform by Allego?

GO Platform by Allego represents the next era of sales enablement. Our all-in-one, rep-centric platform ensures that sellers have the skills, knowledge, and content they need to optimize team success in a virtual world. In place of traditional training and content enablement tactics – which are rapidly outdated and often ineffective – Allego empowers reps with the activated content they need to close deals faster, and the personalized coaching and learning they require for continuous improvement. And it all happens in the flow of their daily work.

Company Details

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GO Platform by Allego Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GO Platform by Allego?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 85

Dashboards and Reporting

Conversation Coaching

Audio Transcription

Call Analytics

Manager Annotation and Feedback

Role-Based Access

Mobile Support

Artificial Intelligence Engine

Application Integration

Call Recording

Pipeline Visibility

Vendor Capability Ratings

Average 76

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Vendor Support

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Also Featured in...

Sales Coaching

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View GO Platform by Allego in this category (opens in a new tab)

Sales Enablement

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View GO Platform by Allego in this category (opens in a new tab)

GO Platform by Allego Reviews

Lenny F.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Easy to use, price great but lacking on some items

Likeliness to Recommend

8 /10

What differentiates GO Platform by Allego from other similar products?

Ease of use

What is your favorite aspect of this product?

Support with our rep has been great

What do you dislike most about this product?

Password resets in admin console

What recommendations would you give to someone considering this product?

Organise sec groups and plan out well how to structure things

Pros

Reliable
Performance Enhancing
Enables Productivity
Effective Service

Amanda S.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Fairly easy to use, but haven't used all features

Likeliness to Recommend

8 /10

What differentiates GO Platform by Allego from other similar products?

The feedback from management is extremely helpful.

What is your favorite aspect of this product?

The analytics for each recording.

What do you dislike most about this product?

The time it takes for call recordings to become available.

What recommendations would you give to someone considering this product?

It will help with visibility into each aspect of the conversation.

Pros

Performance Enhancing
Enables Productivity
Continually Improving Product
Reliable

Romanta R.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Resourceful Customer Conversation Analytical App

Likeliness to Recommend

9 /10

What differentiates GO Platform by Allego from other similar products?

Refract outlines all the conversations that business had with clients, and credibly analyze them to strategize on the way forward.

What is your favorite aspect of this product?

Refract is distinguished in creating a solid business communications plan and all the customer insights are well collected.

What do you dislike most about this product?

Refract is a progressive and intelligent customer engagement platform, very authentic and resourceful.

What recommendations would you give to someone considering this product?

Refract creates a stable customer management plan, based on their needs or requests.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Unique Features

Latest Research

GO Platform by Allego

What is GO Platform by Allego?

Company Details

Need Assistance?

GO Platform by Allego Ratings

81 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love GO Platform by Allego?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Sales Coaching

Sales Enablement

GO Platform by Allego Reviews

Lenny F.

Easy to use, price great but lacking on some items

Likeliness to Recommend

Pros

Amanda S.

Fairly easy to use, but haven't used all features

Likeliness to Recommend

Pros

Romanta R.

Resourceful Customer Conversation Analytical App

Likeliness to Recommend

Pros

Title

Feature Ratings

Dashboards and Reporting

Conversation Coaching

Audio Transcription

Call Analytics

Manager Annotation and Feedback

Role-Based Access

Mobile Support

Artificial Intelligence Engine

Application Integration

Call Recording

Pipeline Visibility

Vendor Capability Ratings

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Vendor Support

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization