What is GoCardless?
GoCardless is the most effective way to collect subscriptions and invoice payments, both domestically and around the world.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
100 Plan to Renew
92 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love GoCardless?
Pros
- Reliable
- Performance Enhancing
- Inspires Innovation
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Recurring Payments
POS Verification
Security
Credit Card Processing
Reporting Analytics
Digital Wallet Integration
Mobile Payments
Multi Currency
Customer Support
Integration With Accounting System
POS Integration
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Vendor Support
Business Value Created
Quality of Features
Breadth of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Customization
GoCardless Reviews
John D.
- Role: C-Level
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Jul 2021
GoCardless powers my business.
Likeliness to Recommend
What differentiates GoCardless from other similar products?
The simplicity with which I can get clients to simply pay their invoices. It is simple and transparent for them. It stops mistakes in payments. The fees are fair. I get paid on time. Great!
What is your favorite aspect of this product?
My clients don't have to think about paying me - it just happens.
What do you dislike most about this product?
The web interface is a bit confusing, but I rarely have to go in there. When a client changes their bank account it can be difficult to connect the direct debit to their new account.
What recommendations would you give to someone considering this product?
Do it! Make sure that it integrates with your accounting system to give you a seamless experience.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Caroline B.
- Role: Finance
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Jul 2021
Fabulous product!
Likeliness to Recommend
What differentiates GoCardless from other similar products?
It's so easy to set up!
What is your favorite aspect of this product?
You can implement it and literally forget about it, as it works so well!
What do you dislike most about this product?
Nothing at all!
What recommendations would you give to someone considering this product?
Go for it!
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
David K.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Jul 2021
Simple but powerful management of client payments
Likeliness to Recommend
What differentiates GoCardless from other similar products?
I believe that GoCardless is fairly unique in its offering, I've certainly not considered any other service. The ease at which it has allowed the set-up of Direct Debits for ongoing and one-off payments has been frictionless and a perfect fit for my business.
What is your favorite aspect of this product?
The simplicity. Clients who sign-up to a subscription often say how quick and easy it was. The easy management and review of clients who have signed-up makes it a very valuable and time saving product.
What do you dislike most about this product?
The limitations of Direct Debits means that if clients change bank details it can be problematic - but that's more down to the Direct Debit service vs any fault with Gocardless - but if they could allow the easy switching to new bank details on plans that would be very helpful.
What recommendations would you give to someone considering this product?
Give it a try! If you have recurring payments, or want a streamlined, reliable, and secure way to receive payments from clients, I can't recommend it enough.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
