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Google Drive Logo Award Winner Product Badge
Google Drive Logo Award Winner Product Badge
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

88

Team Collaboration

88

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

84

Audit Trail

84

Enterprise Grade Security Controls

84

Large File Optimization

83

3rd-Party Integrations

83

Task Management and Workflow

82

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Ease of Data Integration

85

Breadth of Features

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Vendor Support

81

Availability and Quality of Training

81

Google Drive Reviews

Sophie L.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

The king of team collaboration.

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Synchronization. Google Drive has the fastest multi-device synchronization feature, of any cloud storage program I have used. Coming from a background of other cloud storage programs, I better understand the quality of Google Drive in the aforementioned area.

What is your favorite aspect of this product?

Team collaboration. Having a cross-section of people working on spreadsheets simultaneously is a common occurrence with me and my colleagues in the workplace , and this only became the norm because of Google Drives support for team collaboration.

What do you dislike most about this product?

Google Drive struggles a lot when I need to access large sized word documents or spreadsheets. Documents that typically runs into hundreds of pages, do take time to open on Google Drive.

What recommendations would you give to someone considering this product?

Collaboration is a vital part of the work life of the average, modern day professional. This perhaps makes Google Drive an obvious need, I guess.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Serena O.

  • Role: Operations
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Gold standard, when it comes to file storage.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

File sharing on Google Drive is as simple as surfing the internet. Regardless of whether the person I am sharing my file with is a Google Drive user or not. This is a major point of differentiation between Drive and similar applications.

What is your favorite aspect of this product?

Fast and automated synchronization across multiple devices containing my Drive login credential, has to be my obvious favorite experience with Google Drive.

What do you dislike most about this product?

When I have had to open very large sized documents on Google Drive, there is always that tendency for me to experience a lag. This really always disturbs my workflow but I assume it is one of the limitations of a browser based software product.

What recommendations would you give to someone considering this product?

One of the reasons why my organization has stuck to Google Drive, is its ability to integrate with our in-house software stack. This is another reason I will recommend it to anyone.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Elizabeth T.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

A world apart from any similar program.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Intuitiveness, ease of access and collaboration. This are for me as a user, the biggest selling point of Google Drive and it is what sets it apart from other programs.

What is your favorite aspect of this product?

File collaboration between me and my peers has to be my favorite aspect of Google Drive. When it comes to file collaboration, I do not think there is any storage software out there, that even comes close.

What do you dislike most about this product?

If I have to mention anything as regards this, it must be the non-availability of a desktop native application. While it is not a necessity, there are situations that I feel a native application on desktop would be very useful. Such as occasions where I am in a location with a not good internet connection. This is often the case, when I travel back to my home country for holidays.

What recommendations would you give to someone considering this product?

For professionals on the move, who value collaboration, I will conveniently recommend Google Drive.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Google Drive Comparisons

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