Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Down 1
Since last award


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
93%
Negotiation and Contract:
92%
Conflict Resolution:
94%
Strategy & Innovation:
91%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Enables Productivity

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

State Transformation

84

Security

83

Drag and Drop Design

83

Workflow Automation

83

Version Management

82

Field Configuration and Customization

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Nanette C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Truly amazing for quality surveys.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Monumental for quizzes and structured data collection.

What is your favorite aspect of this product?

Exquisite for surveys and troubleshooting tools.

What do you dislike most about this product?

I did not find any problem with it.

What recommendations would you give to someone considering this product?

Yes for it's greatest for quality surveys and troubleshooting tools.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Arushi B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Google Forms Fulfilled The Needs

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Open source forms so any one can create and share with the customer to get the inputs from them. Inbuilt templates saves time. Easy to create as well as easy to full by customer. It has all types of questionaires.

What is your favorite aspect of this product?

Simple and quick online forms and very helpful for getting the feedback from the customer.

What do you dislike most about this product?

It is basic because it has less customisation options.

What recommendations would you give to someone considering this product?

Easy to create and manage the forms at one place.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Amr M.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2025

Seamless form publishing application

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Forms runs smoothly on mobile devices and connects easily to Google Workspace developer tools and Apps Script through APIs.

What is your favorite aspect of this product?

Google Forms has an intuitive interface and form design tools that makes it easy to create anything from simple contact forms to multipage surveys with branching and multiple question types.

What do you dislike most about this product?

Both the platform’s interface and the forms have a basic design with very limited customization options.

What recommendations would you give to someone considering this product?

Keep an eye on Google Drive and Forms to delete accidental duplicates or unwanted forms, they can clutter your Drive and make it harder to find the ones that matter.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Most Popular Google Forms Comparisons

Visit our IT Critical Response Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171