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Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Enables Productivity

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

State Transformation

84

Security

84

Drag and Drop Design

83

Workflow Automation

83

Version Management

82

Field Configuration and Customization

82

APIs and Integration

82

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

84

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Laura I.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

The easiest survey tool on the market

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

I think the ease of use is their biggest differentiator.

What is your favorite aspect of this product?

Anyone can use it, don't need any experience on survey softwares.

What do you dislike most about this product?

This forms are not very much aesthetic. They feel pretty basic.

What recommendations would you give to someone considering this product?

Use it if you need something simple, cheap and easy to use.

Pros

  • Reliable
  • Effective Service
  • Fair
  • Enables Productivity

Cons

  • Commodity Features

Samantha S.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

The easiest & most efficient form service!

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

The ease of use with Google Forms is by far above and beyond any other form software or service I have ever used.

What is your favorite aspect of this product?

I love that I can link my form to a spreadsheet to easily capture and review my data.

What do you dislike most about this product?

I wish it looked a little more modern but that is just a personal preference.

What recommendations would you give to someone considering this product?

Use Google Forms. You can collect all the info you need, store it in sheets, and the ease of use and functionality is top notch.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Caring

Robert J.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Most effective way to collect and analyze data.

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

The wide range of customization options available. You can choose from a variety of pre-designed themes, fonts, and colors, or you can create your own custom styles to match your brand. Plus, you can add images, videos, and even custom logic to your forms to create truly dynamic experiences for your users.

What is your favorite aspect of this product?

The platform is incredibly intuitive, making it simple for anyone to create and share surveys, quizzes, and other types of forms.

What do you dislike most about this product?

One issue that I have encountered is that some of the more advanced features, like branching logic and data validation, can be a bit tricky to set up correctly.

What recommendations would you give to someone considering this product?

It is a fantastic product that is ideal for businesses of all sizes, as well as individuals who need a simple, effective way to collect and analyze data.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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