
What is Google Forms?
Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
98 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 93%
- Conflict Resolution:
- 95%
- Strategy & Innovation:
- 92%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Forms?
Pros
- Reliable
- Respectful
- Fair
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobility
Data Analysis and Survey Function
State Transformation
Security
Drag and Drop Design
Workflow Automation
Version Management
Field Configuration and Customization
APIs and Integration
Electronic Signatures
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Quality of Features
Ease of Customization
Availability and Quality of Training
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Also Featured in...
Google Forms Reviews
Pankaj J.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
Must have product in any organization
Likeliness to Recommend
What differentiates Google Forms from other similar products?
It is very easy to create and publish forms in organization to collect information, polling etc.
What is your favorite aspect of this product?
The data gets save in an excel format and very easy to access it and consolidate the data.
What do you dislike most about this product?
The UI lacks colors and background templates.
What recommendations would you give to someone considering this product?
Absolutely fantastic product, you must have it especially for gathering data from users.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity

Martin A.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Dec 2022
Many other features are also there.
Likeliness to Recommend
What differentiates Google Forms from other similar products?
The best thing I feel about is their digital wallet. Transactions made through the wallet are instant and more successful.
What is your favorite aspect of this product?
Different payment options like UPI, debit, credit cards are available. Transferring money from wallet to bank account is easier with one click.
What do you dislike most about this product?
Customer service... Yes, you read that right. Their customer services are very bad, first of all it takes time to connect with them and even after that most of the time you won't get the right solution in a single moment
What recommendations would you give to someone considering this product?
You feel the pinch only when your payment gets stuck. When the person on the other side doesn't get paid, you may need to repeat the funds transfer and your money is locked up until you get a refund.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rashpreet K.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2022
Excellent insights in post survey results
Likeliness to Recommend
What differentiates Google Forms from other similar products?
Google is a trusted and stable product. It has the best, fast integration if you're using its products from the Google Suite. Results are great and you can modify visualizations also.
What is your favorite aspect of this product?
I can drag and drop and create my own surveys as quick as 1-2-3.
What do you dislike most about this product?
If you want your own visualization, you cannot have it. Its only their own built in templates that you can play around with.
What recommendations would you give to someone considering this product?
If you have google suite and you are considering creating surveys/forms, blindly use this software. It delights.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Effective Service