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Google Forms Logo Award Winner Product Badge
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Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

83

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Eric E.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Good, free forms and surveys in a pinch

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

It's free and works well. No issues with it.

What is your favorite aspect of this product?

It's very easy to build a quick form or survey with it and I know it's just going to work.

What do you dislike most about this product?

It lacks some of the more modern form features that other tools do.

What recommendations would you give to someone considering this product?

Give it a shot. It may fit the bill for you if you're looking for a reliable, free contact form and you're not worried about any fancy functionality.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Caring

Cons

  • Commodity Features
  • Vendor Friendly Policies

Kanya S.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Easy to use, hope to see it evolve.

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Reliable and industry reputation of the company.

What is your favorite aspect of this product?

Easy to use.

What do you dislike most about this product?

Not very customizable. Have to use too many add ons to make it do what you want.

What recommendations would you give to someone considering this product?

If you need a quick survey or form tool that you can trust, it works.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Alfredo O.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Amazing product to do client surveys.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Easy to access and manage from my Google Workspace apps.

What is your favorite aspect of this product?

It has Google Sheets integration.

What do you dislike most about this product?

Form configuration is a bit hard to manage.

What recommendations would you give to someone considering this product?

Integrate Google Sheets to use it as an Excel doc.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Google Forms Comparisons

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