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Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

83

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Rachel W.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Answers can be easily captured.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms ranges from questionnaires for retailers to large forms that can be a record of data about a person on a website or registration for a newsletter. I consider that there is a strong difference in these tools with others since Google Forms can be easily integrated with other Google products such as Google Sheets which, generating a report in real time, can be seen in this Google spreadsheet platform. This platform also has the feature of saving everything automatically without the need for a shared drive like other platforms, this means that there are no errors in the data.

What is your favorite aspect of this product?

Google Forms, because it is only from Google, is not only available for Android, it can also be managed from IOS or desktop, I like this because I can see the responses of the forms in real time on almost any device. I have done several tests to see if the forms can be answered without any problem and it is indeed the case, it is very seldom loading that varies depending on the internet connection but responding is very fast and efficient. It has a function to branch the questions in case you have conditional questions, resulting in a more complete form and more answer options.

What do you dislike most about this product?

I have a big problem that is when working collaboratively, it is not notified when a member of the work team makes a modification, this can be achieved by making certain configurations to be alerted, however it would be nice if it were automatically and not optional. Another negative point is that the design of the form is very limited, having the same appearance, only it changes certain things, on other platforms the customization of forms is more free.

What recommendations would you give to someone considering this product?

You can carry out surveys for a market analysis or you can also capture new clients or potential clients that help you boost your business and find out what they like the most. I consider that this platform has a very intuitive and easy-to-use interface and the data synchronization is excellent, keeping everything in real time, this helps to optimize the work process. Another use you can give Google Forms for small businesses is to create a customer database through forms.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Student Academic
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Dec 2020

Wonderful product.

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Stephen S.

  • Role: C-Level
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2020

Easy to use and versatile product

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

It’s easier to customize and integrate with your cloud

What is your favorite aspect of this product?

It is cloud based that integrates with the drive

What do you dislike most about this product?

It is very uniform and doesn’t have the ability to be modified much

What recommendations would you give to someone considering this product?

Make sure all of your documents are cloud based

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Effective Service

Most Popular Google Forms Comparisons

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