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Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

83

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Ankit Z.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

The best software for data collection

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms is better suited with the correct features for data collection and surveys. Also it's most cost-effective, widely used by partnering firms, easy to use and learn.

What is your favorite aspect of this product?

I love how easy Google Forms is to use and how well-integrated it is with our other Google products. I can easily create a form, share it with colleagues, edit it collaboratively, and publish it. Customization is extremely easy and the amount of capability the software has is just what we need.

What do you dislike most about this product?

The customization is too limited in some aspects. For example, I really wish they would add the option to increase the size of the font for the description field. And also sometimes I want to customize the confirmation page the respondents get to see after they complete the survey. So far, you can only modify the text, and that's also limited to just one paragraph.

What recommendations would you give to someone considering this product?

Google Forms is the first product I try to use when I need to collect some information, whether it's for research, determining satisfaction, etc. It's the first product I recommend to students who want to collect survey data. It doesn't do everything, but for most basic data collection needs, it's the simplest, freest way to go.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Saves Time

Ana A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Forms made easy with google forms!

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

It has majority of the features you look for in a eform software. Also being backed by Google you know that its customer service team will be very helpful when needed.

What is your favorite aspect of this product?

Form customization for sure!

What do you dislike most about this product?

Nothing to dislike.

What recommendations would you give to someone considering this product?

Great for collection purposes of all sorts, very diverse.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Effective Service

Raghavendra H.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Survey Creator with live data

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

I love that it gives you the option to auto-populate a Google sheet and it has graphs and charts too.

What is your favorite aspect of this product?

Google Forms is super simple to use. It's easy to create, it's easy to distribute, it's easy to share, it's easy to collect results from.

What do you dislike most about this product?

Some additional templated for design and additional customization options would improve this product and the users experience.

What recommendations would you give to someone considering this product?

Forms make it simple to ask for and collect data and follow a logical path to get the information that you will need from a customer. And it is easy to create, edit and publish it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Effective Service
  • Reliable

Most Popular Google Forms Comparisons

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