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Google

Google Meet

Composite Score

8.9 /10

CX Score

9.2 /10

2201 Reviews Write a Review

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 92%
Negotiation and Contract:: 91%
Conflict Resolution:: 93%
Strategy & Innovation:: 91%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Trustworthy
Fair
Helps Innovate

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Ease of Customization

Vendor Support

Google Meet Reviews

Shraddha R.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Strong for daily team stand ups

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Every day, my team meets in Google Meet, which works well.

What is your favorite aspect of this product?

The tile view lets you see everyone at once, and chat lets you share quick changes that keep things organized.

What do you dislike most about this product?

The app on your phone sometimes slows down when you switch between WiFi and cell data.

What recommendations would you give to someone considering this product?

For quick daily stand-ups, Google Meet is simple and efficient.

Pros

Reliable
Performance Enhancing
Unique Features
Caring

Julio G. M.

Role: C-Level
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2025

Google Meet is free with Google Workspace

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

It's integrated with Google Workspace.

What is your favorite aspect of this product?

I don't have to pay for Zoom.

What do you dislike most about this product?

Most people don't know about it.

What recommendations would you give to someone considering this product?

If you are already paying for Google Workspace, then you have to try Google Meet and stop paying for Zoom.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sunita P.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Very easy for clients - makes you look professiona

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

Zoom makes client calls easy and efficient. The waiting room feature lets you control who can join, and the option to lock the meeting is great for privacy.

What is your favorite aspect of this product?

I love the audio, and the new AI-generated meeting summary helps me send quick follow-ups without replaying the entire call.

What do you dislike most about this product?

The chat function could be better - sometimes it's hard to find old messages.

What recommendations would you give to someone considering this product?

Use Zoom to look like a pro when meeting with clients.

Pros

Reliable
Trustworthy
Unique Features
Inspires Innovation

Latest Research

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

Google Meet Ratings

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Meet?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

File Transfer File transfer services

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Meet Reviews

Shraddha R.

Strong for daily team stand ups

Likeliness to Recommend

Pros

Julio G. M.

Google Meet is free with Google Workspace

Likeliness to Recommend

Pros

Sunita P.

Very easy for clients - makes you look professiona

Likeliness to Recommend

Pros

Most Popular Google Meet Comparisons

Zoom

Microsoft Teams

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer

Title

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Ease of Customization

Vendor Support