What is Google Meet?
Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
Up
1
Since last award
96 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 93%
- Negotiation and Contract:
- 92%
- Conflict Resolution:
- 94%
- Strategy & Innovation:
- 92%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Meet?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Audio Conferencing VoIP
Screen Share
Instant Messaging
Audio Controls
Audio Conferencing Call in Bridge
Keyboard Mouse Control
Application Share
Facilitator Functions
File Transfer
Virtual Whiteboard
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Google Meet Reviews
Gertrude S.
- Role: Industry Specific Role
- Industry: Media
- Involvement: End User of Application
Submitted Aug 2025
Top-notch, and Fostered UCaaS, UC, and BIM Guru
Likeliness to Recommend
What differentiates Google Meet from other similar products?
Harnessed live-chat, file sharing, online appointment scheduling, full HD VCs, VOip audio calls, LVS and BIM chatting bots for team advocacy platform. It has simple setups and plugins since untrained person use it with ease.
What is your favorite aspect of this product?
Seamless experience on connection. Quality video and audio conferencing services.
What do you dislike most about this product?
Maybe poor network coverage, all other features are superb.
What recommendations would you give to someone considering this product?
Without single hesitation, implement it, thanks me later.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ridwan Lanre Y.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2025
Reliable, Simple, and Versatile
Likeliness to Recommend
What differentiates Google Meet from other similar products?
Google Meet stands out for its clean interface, easy access via browser, and strong ties with Google Workspace, making it convenient for users already using Gmail or Google Calendar. Its built-in features like live captions and noise cancellation add value without overwhelming you with options, perfect for straightforward, secure meetings.
What is your favorite aspect of this product?
I’d say its simplicity is the real winner. Google Meet keeps things refreshingly straightforward, no complicated setup or endless tabs. You just click a link and you're in. That ease of use, especially when paired with smart features like live captions and auto noise cancellation, makes it feel effortless yet polished.
What do you dislike most about this product?
One of the biggest drawbacks is that many useful features are locked behind paid plans, like breakout rooms, meeting recordings, and attendance tracking. For casual users or small teams on a budget, that can feel limiting.
What recommendations would you give to someone considering this product?
If you're thinking about using Google Meet, start by exploring its free browser-based access; no downloads needed, just click and join. It’s smooth if you already use Gmail or Google Calendar, since everything syncs up effortlessly.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Dr. Pooja D.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2025
Best Communication Tool for Meetings
Likeliness to Recommend
What differentiates Google Meet from other similar products?
One can join meetings in a matter of seconds with just one click, and it also features an instant meeting option that eliminates the need to send an invitation, making it special. It works seamlessly on browsers and mobile which is also a upside of using Google Meet.
What is your favorite aspect of this product?
I like Google Meet's easy-to-understand user interface, which does not require any download as it can be used on a browser.
What do you dislike most about this product?
The meeting recording is saved automatically on Google Drive, which can be inconvenient sometimes when the internet connection is slow. If it could be saved on a local device, I would have liked this tool more.
What recommendations would you give to someone considering this product?
I highly recommend using Google Meet for regular meetings and communication.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features
