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Google Meet Logo
Google Meet Logo
Google

Google Meet

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Meet
8.8 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 85

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Audio Controls

84

Instant Messaging

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

81

Facilitator Functions

81

Virtual Whiteboard

80

File Transfer

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Availability and Quality of Training

80

Ease of Data Integration

80

Product Strategy and Rate of Improvement

80

Breadth of Features

80

Vendor Support

78

Ease of Customization

78

Google Meet Reviews

Varshini A.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Virtual Gatherings through Google meet

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

The additional features like noise cancellation and Auto-captioning differentiates it from other products.

What is your favorite aspect of this product?

The transfer of files between meeting participants.

What do you dislike most about this product?

sometimes due to slow network connection spelling mistakes are seen in auto-captions.

What recommendations would you give to someone considering this product?

I would love to recommend everyone that Google meet is the best platform to conduct meetings and easy to interact.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Ankit Z.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Google Meet: Easy yet powerful

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

What I really like about using Google Meet for all my video conferencing needs is the availability of a wide range of backgrounds readily available in the app. Besides, I can also use any customized background if I want. I believe that's very convenient.

What is your favorite aspect of this product?

Google Meet impresses with its seamless implementation, allowing for quick setup and hassle-free initiation of meetings. Its user-friendly interface makes Google Meet not only suitable for occasional meetings but also a versatile and frequently utilized tool, seamlessly integrating into users' regular communication and collaboration routines.

What do you dislike most about this product?

While Google Meet excels in many aspects, occasional glitches in video and audio synchronization have been a minor frustration. Additionally, the platform's reliance on stable internet connection can pose challenges in low-bandwidth environments, impacting the overall experience.

What recommendations would you give to someone considering this product?

Google Meet solves the problem of communicating and collaborating with people who are in different locations. It allows you to have face-to-face interactions, work on projects with others and share ideas in real time.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Inspires Innovation

Mariano Javier C.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

It is more intuitive, easy to understand for people new to the tool, anyone can use it without problems.

What is your favorite aspect of this product?

The constant innovation in the platform that offers more and more personalization in communications. And the constant innovation in wallpapers and animations.

What do you dislike most about this product?

Anything!

What recommendations would you give to someone considering this product?

Just use it! It's excellent.

Pros

  • Performance Enhancing
  • Efficient Service
  • Effective Service
  • Caring

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