What is Google Meet?
Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
Up
1
Since last award
96 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 93%
- Negotiation and Contract:
- 92%
- Conflict Resolution:
- 94%
- Strategy & Innovation:
- 92%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Meet?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Audio Conferencing VoIP
Screen Share
Instant Messaging
Audio Controls
Audio Conferencing Call in Bridge
Keyboard Mouse Control
Application Share
Facilitator Functions
File Transfer
Virtual Whiteboard
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Google Meet Reviews
Jordan E.
- Role: Sales Marketing
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Sep 2023
Google Meet is the place with no high cost drama!
Likeliness to Recommend
What differentiates Google Meet from other similar products?
It is just easy works with everything
What is your favorite aspect of this product?
The email integration
What do you dislike most about this product?
Bandwidth
What recommendations would you give to someone considering this product?
Make it better and easier to use
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Roshan G.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Sep 2023
Awesome product with ease to use
Likeliness to Recommend
What differentiates Google Meet from other similar products?
Integration with G Suite - Google Meet is deeply integrated with other G Suite apps like Gmail, Calendar, Drive etc. making it easy to start meetings and share content. Quality and reliability - Google Meet uses WebRTC technology for high quality, reliable video meetings that work well even on poor connections. The infrastructure backing it ensures minimal glitches. Free availability - A basic version of Google Meet is available for free to anyone with a Google account. Paid versions add additional features for business use. Other products often require paid subscriptions.
What is your favorite aspect of this product?
If I had to pick one favorite aspect of Google Meet, it would be the seamless integration with G Suite and other Google services. Being able to start meetings instantly from Gmail or Google Calendar with just a click, being able to easily invite contacts from my Google Contacts list, and having the meeting link automatically added to Calendar events makes the whole experience frictionless.
What do you dislike most about this product?
Limited customization - There aren't a ton of options for customizing the meeting experience. You can't customize the meeting lobby, waiting room, background images, or meeting controls very much. Audio quality - The audio quality is generally decent, but not amazing. In some meetings, the audio can sound compressed or robotic at times. It works well enough, but isn't crystal clear. Video quality - Similarly, the video quality is good enough for meetings but lags behind some competitors in HD video smoothness and clarity.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Chris R.
- Role: Finance
- Industry: Transportation
- Involvement: End User of Application
Submitted Sep 2023
Overall good product but limited features
Likeliness to Recommend
What differentiates Google Meet from other similar products?
Video meetings are clear and easy to hear.
What is your favorite aspect of this product?
It is very easy and user friendly to setup meetings with people inside and outside the organization.
What do you dislike most about this product?
It is not possible or easy to save chats from Google meets.
What recommendations would you give to someone considering this product?
I would recommend this productivity tool for an organizations looking for a cheaper option but it has limited features.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service
