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Google Meet Logo
Google Meet Logo
Google

Google Meet

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Meet
8.8 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Fair
  • Helps Innovate
  • Enables Productivity

Feature Ratings

Average 85

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Audio Controls

84

Instant Messaging

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

82

Facilitator Functions

81

Virtual Whiteboard

80

File Transfer

80

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Product Strategy and Rate of Improvement

80

Ease of Data Integration

80

Breadth of Features

80

Availability and Quality of Training

80

Vendor Support

78

Ease of Customization

78

Google Meet Reviews

Jessica G.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Great for every day users.

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google meet is integrated directly into chat and email - which offers a seamless platform.

What is your favorite aspect of this product?

I like the fact that I can set up a Google Meet directly within an IM.

What do you dislike most about this product?

I dislike that it feels to lag behind zoom in terms of updates and features but that could just be what my corporation is paying for.

What recommendations would you give to someone considering this product?

I’d recommend this for anybody looking for an alternative to Zoom or Skype.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Ann D.

  • Role: Student Academic
  • Industry: Education
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Sep 2020

Features disappointment

Likeliness to Recommend

7 /10

What differentiates Google Meet from other similar products?

A little more secure

What is your favorite aspect of this product?

Video quality

What do you dislike most about this product?

Lack of features for teachers

What recommendations would you give to someone considering this product?

I would rather use zoom

Pros

  • Appreciates Incumbent Status
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Cons

  • Less Productive
  • Commodity Features
  • Less Effective Service

Joshua M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Affordable web conference tool for business

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

It provides high-quality HD video and audio and integrates with Google products seamlessly. Google Meet is also a better program and cost-effective than other products example it does not charge additional call-in fees when participants need to call rather than join meetings directly.

What is your favorite aspect of this product?

Google Hangouts Meet offers easy messaging for all end-users where it also allows the sending of files, links during meetings. It is also easy to use and requires no training on how to utilize the tool. Its screen sharing capability makes it easy to show the entire screen or share presentations along with the option to collaborate on files. Hosts have full control where they can easily pin, mute, or remove participants.

What do you dislike most about this product?

Seems unreliable when using MAC.

What recommendations would you give to someone considering this product?

It is suitable for organizations that already use G Suite as they can connect and communicate easily. It works with businesses of all sizes because it is affordable to suit each of their budgets.

Pros

  • Efficient Service
  • Effective Service
  • Security Protects
  • Helps Innovate

Most Popular Google Meet Comparisons

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