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Google Meet Logo
Google Meet Logo
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

Up 1
Since last award

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
92%
Conflict Resolution:
93%
Strategy & Innovation:
92%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

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The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
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2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Respectful

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Audio Controls

83

Instant Messaging

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

81

Facilitator Functions

81

File Transfer

80

Virtual Whiteboard

80

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

83

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Google Meet Reviews

Kenil V.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2021

Fabulous tool for Business meetings

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

The following features of Google Meet that differentiates from other similar product are: - Integrated with google calendar. - Integration with JamBoard application.

What is your favorite aspect of this product?

The followith things that are awesome in Google Meet are: - Sharing screen feature. - Recording screen anytime in between meetings. - Syncs with calendar and easy to manage work task.

What do you dislike most about this product?

The following things that I don't like in Google Meet are: - They charge additional cost for recording feature. - Changing background in video is not possible.

What recommendations would you give to someone considering this product?

I recommended you to use Google Meet for all your business meetings and as well as for your personal work too. It is very easy to use and very useful to manage work from anywhere in the world. They provide very good quality video and audio during meetings and very good tool for keep up to date your business via interaction with your employees.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Kohei S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

To organize meetings quickly and efficiently

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

A big advantage in terms of accessibility on Google Meet is the live caption feature. There is also a tab sharing feature which is great for media sharing, with very little lag when used to stream a short video as a group.

What is your favorite aspect of this product?

The best feature of Google Meet is perhaps its deep integration with other Google applications. Whenever you create a meeting in Google Calendar, you will get a Meet link that they can click to instantly join a call. And when you're in the middle of a call, you can search for files from Google Drive and Apps and share them in chat, without interrupting the call. You can even initiate a call directly from your Gmail inbox.

What do you dislike most about this product?

Subtitles work quite well in English, although they cannot detect when other languages ​​are being spoken on a call.

What recommendations would you give to someone considering this product?

Meet with its great features can become the best way to talk to your team

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Bruno S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Business growth option.

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Regarding the difference between Google Meet and Zoom is that Zoom allows you to create a session for schools, however it allows you to have up to 250 people connected at the same time, on the contrary Google Meets is a little more limited in those senses.

What is your favorite aspect of this product?

In my opinion, what I like the most about Google Meet is that it is integrated into the google account and Outlook which makes it easier to use and faster.

What do you dislike most about this product?

In my opinion I say that I do not like this software that it is necessary to have a fast internet connection to be able to implement it since its system load and quality is good.

What recommendations would you give to someone considering this product?

In particular, I recommend when using this software to have an excellent internet connection and a computer with good features to avoid audio and video freezes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

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