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Google Meet Logo
Google Meet Logo
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

Up 1
Since last award

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
92%
Conflict Resolution:
93%
Strategy & Innovation:
92%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

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The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
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2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Respectful

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Audio Controls

83

Instant Messaging

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

81

Facilitator Functions

81

File Transfer

80

Virtual Whiteboard

80

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

83

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Google Meet Reviews

Sudhanshu M.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2021

Everything is Free

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

It is globally used for video conferencing; hence no worries while calling abroad. You can adjust the size and quality of the video you want, handy when data usage is limited. Screen sharing is easy and very clear, with no lag while doing so. You can message individually while in group video conferencing.

What is your favorite aspect of this product?

The interface is simple and easy to use. There are tons of tools for the host to have a successful and great experience of meeting. You can have meetings on nearly any OS and any device. You can get caption in many languages if you want, which is very useful.

What do you dislike most about this product?

IF you are attending it on browsers, it will not be perfectly fit on the screen. Moreover, you may face a lot of lags and glitches on the same. They should work on the web and mobile app experience.

What recommendations would you give to someone considering this product?

If you want every features free and few more premium features for a few bucks, definitely go for google meets. It is a safe and amazing software for video conferencing.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Inspires Innovation

Glenn S.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2021

Meets basic requirements but lacks features

Likeliness to Recommend

6 /10

What differentiates Google Meet from other similar products?

Price and ease of use. Simple implementation and support

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Recording features are lacking. Questionable security features

What recommendations would you give to someone considering this product?

For a smaller org, I would recommend. For larger orgs, I would recommend for small business group meetings and look at other more enterprise type solutions.

Pros

  • Fair
  • Generous Negotitation
  • Friendly Negotiation
  • Helps Innovate

Cons

  • Less Efficient Service
  • Under Delivered

Shivani S.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2021

Quick Meetings with Google Meet!

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

This is actually one of a kind meeting tools. You do not require any prior setup, just visit the website and you are ready to go.

What is your favorite aspect of this product?

Quick Meetings without any extra setup and Device friendly.

What do you dislike most about this product?

Sometimes it throws out of meeting automatically.

What recommendations would you give to someone considering this product?

Google Meet is an amazing tool which requires no additional setup. All quick meetings can be set up in seconds,

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Inspires Innovation

Most Popular Google Meet Comparisons

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