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Google Meet Logo
Google Meet Logo
Google

Google Meet

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Meet
8.8 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Fair
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Audio Controls

84

Instant Messaging

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

82

Facilitator Functions

81

Virtual Whiteboard

80

File Transfer

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Breadth of Features

80

Vendor Support

78

Ease of Customization

78

Google Meet Reviews

Prateek A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Overall a good video communication service

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

As we are using Goole Workspace for our day-to-day business activities such as email, browse, chat, etc. Google Meet is one of the most used tools currently our organization uses as a default communication solution. It is a very easy-to-use software that is also available as built-in in Gmail for use whenever and wherever we go. The desktop as well as a mobile app both are fantastic and we love this product.

What is your favorite aspect of this product?

1) It is easy to use. 2) No additional training is required to use this product. 3) Excellent customer service and support. 4) Integration with other applications.

What do you dislike most about this product?

1) Call quality is not up to the mark. 2) Call recording feature is not available as default, you need a Google Workspace account. 3) Requires high internet bandwidth to use the product if the meeting takes long. 4) Addition of emojis and other avatars.

What recommendations would you give to someone considering this product?

If you are using google Workspace for your organization, then this is the video collaboration suite you need.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Hussain B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Google never disappoints

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

It comes with Google Workspace, so you don't have to but it separately

What is your favorite aspect of this product?

Product Intutiveness, usability, and User friendliness

What do you dislike most about this product?

Its a simple online conference product from Google that does its job. There is no disliking element I have found yet

What recommendations would you give to someone considering this product?

If you are going to buy google workspace, the package includes google meet as well.You will also get forms, sheets, storage, and what not. If you can't afford zoom and you want to have longer meetings than 40 minutes. Check Google Workspace. If the other items adds value for you. Buy it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kaushal A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

A perfect solution for video call and meetings

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

It is super easy to create an instant meeting link and you can share that meeting link with anyone you would like to do a meeting. I like the how quickly we can create a meeting link

What is your favorite aspect of this product?

I like how quickly we can create a meeting link. I also like the whiteboard feature. I can easily create a whiteboard during the meeting and present my thoughts to the team members. It saves a lot of time.

What do you dislike most about this product?

As such there is nothing which I don't like about this feature. However, the recording feature should be available in the basic plan. I would say google can provide limited hours of recording but It should be there

What recommendations would you give to someone considering this product?

This is the perfect solution for video conferencing Just go for it!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Most Popular Google Meet Comparisons

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