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Google Meet Logo
Google Meet Logo
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
91%
Conflict Resolution:
93%
Strategy & Innovation:
92%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

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2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Trustworthy
  • Fair
  • Helps Innovate

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

83

Keyboard Mouse Control

82

Application Share

81

Facilitator Functions

81

File Transfer

80

Virtual Whiteboard

80

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Product Strategy and Rate of Improvement

80

Breadth of Features

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Google Meet Reviews

Jianyou X.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2020

Very easy to use, incredible

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google Hangouts is different from other products because it is free. It provides just as much as other similar products while costing the user nothing. Also, it is connected to Google Accounts. Its users can access Google Hangouts anywhere and any time with their Gmail accounts.

What is your favorite aspect of this product?

My favorite aspect of this product is how easy it is to use and how much it provides to its users considering it is free. Compared to other more expensive options, Google Hangouts can be used by anybody with a Gmail account which also means that anyone with a Google account can communicate anyone else with a Google account with Google Hangouts.

What do you dislike most about this product?

I dislike how few updates Google Hangouts has had. For the past few months, Google Hangouts has pretty much been the same. It would be a lot nicer if there were more updates to their system to provide even more options for its users!

What recommendations would you give to someone considering this product?

Definitely try it. Google Hangouts Meet can be used to chat with ANYONE with a Gmail account. Also, it is free and comes along with your Google Account. Considering it is free, it provides a lot for the user!

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service

Nahian M.

  • Role: Finance
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2020

Easy Digital Conference

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

The audiovisual quality of this solution is excellent

What is your favorite aspect of this product?

Easy to connect with the stakeholders to share the message

What do you dislike most about this product?

Connecting people in a group by using email address is somehow complicated

What recommendations would you give to someone considering this product?

I would recommend to continuously improve the program so that users can get most out of it

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Inspires Innovation

Wulliams C.

  • Role: Industry Specific Role
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2020

A high quality, high performance product

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google Hangouts Meet is useful video conferencing software for use with your Gmail contacts. You can add the people you want to have a business meeting with to a video conference, just select the account you want and add it to the video conference.

What is your favorite aspect of this product?

Among the qualities that this software has we can mention the quality that it offers in sound and images when you make video calls, being one of the clearest that I have been able to use. Google Hangouts Meet is integrated to the whole G suite platform, so you can access a conference room from Google Calendar or from your Gmail email. Joining web meetings is very easy with this software, you just have to have the link of the meeting room and click on it to enter. One of the aspects that I value most about this software is its versatility, since it can be used by any company regardless of its size, enjoying all its benefits. One last aspect to highlight is that Google Hangouts Meet can be used from your android or IOS device, so you can join a meeting anywhere, without the need of a desktop or laptop.

What do you dislike most about this product?

I have used this software a lot when working from my Google account, and I have managed to use all its tools, achieving all my work goals and perfecting the use of video calling for business purposes. I have not achieved any negative aspects in this software and I feel comfortable with each of its tools.

What recommendations would you give to someone considering this product?

I recommend that you use Google Hangouts Meet in your business as you can make video calls and video conferences using Google applications such as calendar or email. Add as many people as you want to your web meetings with Google Hangouts Meet and complete your business goals and objectives.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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