
What is Google Meet?
Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
Up
1
Since last award
96 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 92%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 92%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Meet?
Pros
- Reliable
- Trustworthy
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Audio Conferencing VoIP
Screen Share
Instant Messaging
Audio Controls
Audio Conferencing Call in Bridge
Keyboard Mouse Control
Application Share
Facilitator Functions
File Transfer
Virtual Whiteboard
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Google Meet Reviews

Sienna M.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2020
Excellent platform for online communication
Likeliness to Recommend
What differentiates Google Meet from other similar products?
It is excellent and allows communication between parties at affordable cost.
What is your favorite aspect of this product?
Easy to use with simple features that are very effective.
What do you dislike most about this product?
I have nothing to dislike from this platform everything is okay.
What recommendations would you give to someone considering this product?
I recommend this platform for communication and sending messages.
Pros
- Reliable
- Performance Enhancing
- Inspires Innovation
- Caring
- Role: Information Technology
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Dec 2020
Easy to use, reliable, lacking competitor features
Likeliness to Recommend
Pros
- Security Protects
- Helps Innovate
- Reliable
- Performance Enhancing
Cons
- Less Generous
- Commodity Features
- Vendor Friendly Policies
davit t.
- Role: Student Academic
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2020
Good product but need many updates
Likeliness to Recommend
What differentiates Google Meet from other similar products?
you can more fast create meet
What is your favorite aspect of this product?
Practicality
What do you dislike most about this product?
bad sound balance
What recommendations would you give to someone considering this product?
update sound system
Pros
- Saves Time
- Client Friendly Policies
- Over Delivered
- Helps Innovate