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Google Meet Logo
Google Meet Logo
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

Up 1
Since last award

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
93%
Negotiation and Contract:
92%
Conflict Resolution:
93%
Strategy & Innovation:
92%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

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2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

81

Facilitator Functions

81

File Transfer

80

Virtual Whiteboard

80

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

83

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Google Meet Reviews

David C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2021

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

The other similar products are powerful though Google Meet is the best.

What is your favorite aspect of this product?

I like the fact that this product gives room for online meeting without any delay. It works well and the connectivity does not fail.

What do you dislike most about this product?

I have not experienced challenge from the performance of this product.

What recommendations would you give to someone considering this product?

I highly recommend this great platform in any organization for organizing real time online video meeting effectively.

Pros

  • Continually Improving Product
  • Trustworthy
  • Respectful
  • Fair

Ivan M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2021

Quick and simple use

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

It allows to hold a meeting of many people in a short time since it is easy and intuitive to use

What is your favorite aspect of this product?

The ease of use and its friendly interface

What do you dislike most about this product?

There is a lack of tools for meeting management and some of its functionalities such as screen sharing are not as fluid as in Zoom

What recommendations would you give to someone considering this product?

It is very practical and easy to use, it does not require training the guests and you only need to have internet and a browser

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Griffin W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Ideal video conferencing application.

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Regarding the difference between other softwares to summarize, Google Meet, unlike zoom, contains the option of canceling noise, which I find great to be in an environment with fluidity of people.

What is your favorite aspect of this product?

I love Google Meet, it offers extraordinary persuasiveness and constantly gets new updates. However, its quality is something that makes this software the best option for video conferencing.

What do you dislike most about this product?

In relation to what I dislike about this software is that it is limited to only 250 participants within a session, therefore companies that have more staff capacity not all at the same time can access this meeting.

What recommendations would you give to someone considering this product?

I believe that when using Google Meet an excellent internet connection is necessary because having a bad connection generates delay in the audio, although the video can be blocked and lose the connection with other people.

Pros

  • Performance Enhancing
  • Efficient Service
  • Client Friendly Policies
  • Generous Negotitation

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