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Google Meet Logo
Google Meet Logo
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

Up 1
Since last award

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
92%
Conflict Resolution:
93%
Strategy & Innovation:
92%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

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The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
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2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

81

Facilitator Functions

81

File Transfer

80

Virtual Whiteboard

80

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

83

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

Daryl T.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Virtuous and very beneficial tool

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

It has numerous advantages since it is powered by all Google tools and applications. It has great speed, stability, powerful servers, and can run on almost any platform. It allows multiple and free videoconferences with up to twelve users at the same time. In addition, you can work collaboratively with Google Docs, you can share your screen, files and notes, and also chat simultaneously.

What is your favorite aspect of this product?

Overall, it is a powerful tool that provides good quality video calls. It is perfectly coupled with YouTube, so you can share the sessions with those who were not present. It gives you the option to "Share screen" with which you will facilitate your exposure.

What do you dislike most about this product?

Unless you upload it to YouTube, you don't have a direct option to save the video conference.

What recommendations would you give to someone considering this product?

I am currently using this tool with my work team remotely thanks to this software. My team and I use the services of this software to comply with our schedule of activities and to be able to exchange relevant information about our duties.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

joan M.

  • Role: Human Resources
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2020

Successful Communication Approach

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google Hangouts is a tool that Google issues for free, and this makes us have high trust in it. Furthermore, there is all forms of communications supported by this application, and hence, suitable for all business purposes. Again, the tool is accessible using all forms of devices.

What is your favorite aspect of this product?

Google Hangouts increases the way we converse or communicate with our customers and even friends. Again, no single dollar required for this application. The tool has the ideal of giving us chat support and even web conferencing. Lastly, the vendor keeps us always informed and up-to-date.

What do you dislike most about this product?

However, i still question the resolution from this application. Possibly for a successful web conferencing, there needs perfect visuals and the developer has some more things to do to make this function.

What recommendations would you give to someone considering this product?

Google Hangouts is a program for all of the users. There is so much to grasp from this application, more so on communications. The reliability and the affordability of this application is simple and easy for all.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Wiliam K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Great meeting app for communication

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google Hangouts Meet offers exceptional audio quality, ease of connectivity and flexibility for meetings across teams.

What is your favorite aspect of this product?

Easy to create conferences for teams to join. It is easy to use. Meet allows users to integrate meetings with other teams using Skype for Business, and other video meeting systems based on the SIP and H.323 standards. It has a simple UX. The screen sharing works great with no lag so it allows easy sharing of video presentations. Easy to synchronize all my Gmail contacts and quickly communicate on a daily basis to keep the momentum of perfect communication.

What do you dislike most about this product?

It is a great app and has everything i need for a video conference tool.I do not dislike anything about the software.

What recommendations would you give to someone considering this product?

I recommend this software for organizations during this pandemic as it is easy to use ,cost effective and makes communication clear and flawless.

Pros

  • Unique Features
  • Efficient Service
  • Fair
  • Client's Interest First

Most Popular Google Meet Comparisons

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