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Google

Google Vault

Composite Score

8.9 /10

CX Score

9.1 /10

198 Reviews Write a Review

What is Google Vault?

Manage, retain, search and export your organization’s email and on-the-record chats.

Company Details

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Awards & Recognition

Google Vault won the following awards in the Data Archiving category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

3 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Vault Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Vault.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 93%
Negotiation and Contract:: 89%
Conflict Resolution:: 93%
Strategy & Innovation:: 92%
Service Experience:: 95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Vault?

2% Negative

5% Neutral

93% Positive

Pros

Respectful
Helps Innovate
Efficient Service
Acts with Integrity

Feature Ratings

Average 84

Storage Optimization

Data Encryption

Data Compression

External Storage Connectivity

Long Term Data Retention

Data Format Native Generic

Platform Support

Data Deletion Control and Space Gain

Multiple Format Support

Restore to Current Format

Granularity

Vendor Capability Ratings

Average 83

Quality of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Vault Reviews

Role: C-Level
Industry: Entertainment
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted May 2020

Easy to use.

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Reliable
Enables Productivity
Saves Time

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2020

Google Vault is a great product to use

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Nicole T.

Role: Operations
Industry: Healthcare
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jan 2020

Fantastic and easy to use

Likeliness to Recommend

8 /10

What differentiates Google Vault from other similar products?

Google Vault is extremely easy to use and set up. Compared to others I’d say it’s the easiest to install. The customer service reps are outstanding.

What is your favorite aspect of this product?

I actually enjoy everything about it. There isn’t a single thing I dislike

What do you dislike most about this product?

Nothing really

What recommendations would you give to someone considering this product?

Go along with everything they say and tell you. It’s super simple and self explanatory

Pros

Reliable
Efficient Service
Client's Interest First
Generous Negotitation

Latest Research

Google Vault

What is Google Vault?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

Google Vault Ratings

88 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Vault?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Storage Optimization 'Storage optimization, unlike std. backup & restore, is for long term data storage, organizing it to find & restore information easily

Data Encryption Protects your data from those who have physical access to storage media (including secure storage provider), and ensures data has only authorized access

Data Compression Allows for more data to be stored on media. Data compression can potentially slow down access times to the data

External Storage Connectivity Data archiving usually stores data on external, removable media that is optimized for long-term storage, at an offsite location.

Long Term Data Retention The software should have fault tolerant abilities in order to recover from minor data corruptions. Depends largely on the media (such as tapes)

Data Format Native Generic Offers multiple options from native proprietary format to industry-standard generic format to restore or import onto any target system

Platform Support Does the data archive system provide the hardware platform support that the organization needs.

Data Deletion Control and Space Gain The ability to reclaim valuable hard drive space freed due to the data archiving process based on the software’s successful confirmation & verification

Multiple Format Support Ability to support multiple media formats, including tape, WORM drives, optical media, etc. Also, proliferation of cloud and support cloud storage.

Restore to Current Format Ability to restore to whichever “current” format the organization has in place at the time of archive data restoration

Granularity 'The granular storage of data, such that it can be searched and recovered in an expedient manner.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Vault Reviews

Easy to use.

Likeliness to Recommend

Pros

Google Vault is a great product to use

Likeliness to Recommend

Pros

Nicole T.

Fantastic and easy to use

Likeliness to Recommend

Pros

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Title

Feature Ratings

Storage Optimization

Data Encryption

Data Compression

External Storage Connectivity

Long Term Data Retention

Data Format Native Generic

Platform Support

Data Deletion Control and Space Gain

Multiple Format Support

Restore to Current Format

Granularity

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support