Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
GoTo Meeting Logo Award Winner Product Badge
GoTo Meeting Logo Award Winner Product Badge
GoTo

GoTo Meeting

Composite Score
9.0 /10
CX Score
9.2 /10
Category
GoTo Meeting
9.0 /10

What is GoTo Meeting?

GoToMeeting is a web-hosted service created and marketed by LogMeIn. It is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

GoTo Meeting won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

GoTo Meeting Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoTo Meeting.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoTo Meeting?

3% Negative
4% Neutral
93% Positive

Pros

  • Performance Enhancing
  • Saves Time
  • Respectful
  • Fair

Feature Ratings

Average 86

Instant Messaging

87

Audio Conferencing VoIP

87

Video Conferencing

87

Screen Share

86

Facilitator Functions

85

Audio Controls

85

Audio Conferencing Call in Bridge

85

File Transfer

85

Keyboard Mouse Control

84

Virtual Whiteboard

84

Application Share

84

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Quality of Features

87

Business Value Created

86

Ease of Data Integration

86

Breadth of Features

84

Product Strategy and Rate of Improvement

84

Ease of Customization

84

Ease of IT Administration

84

Usability and Intuitiveness

84

Availability and Quality of Training

84

Vendor Support

83

GoTo Meeting Reviews

John W.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Conference call participant using GoToMeeting

Likeliness to Recommend

10 /10

What differentiates GoTo Meeting from other similar products?

Throughout the globe, I have developers, clients, account managers, and more. With this method, I can have meetings and give presentations from any location with an Internet connection. Audio can come via the Internet or a phone conversation, I can broadcast what's on my screen or use my camera, and the whole thing can be recorded so I don't forget anything.

What is your favorite aspect of this product?

The ability to host teleconferences and share my screen is a great feature. That's literally all I need it for. I rely heavily on GoToMeeting because of the number of demonstrations and walkthroughs I perform with clients and customers. My customer may also share their screen with me to show me where they are running into problems. My ability to demonstrate rather than explain is greatly aided by this. The fact that my PIN hasn't changed in years is also a plus. That was quite lengthy, but I managed to remember everything within a week. expedited the beginning of meetings.

What do you dislike most about this product?

Depending on your method of joining the meeting, you may need to adjust the audio settings. A loud, continuous each will be heard by you and everyone else in the meeting if you join by phone but fail to change the setting on your GoToMeeting dashboard to phone audio. As GoToMeeting can not automatically detect whether you are attending through phone or computer audio, you should make it a practice to switch between the two before each call to prevent an annoying echo.

What recommendations would you give to someone considering this product?

Automatic transcribing is helpful because it allows you to quickly understand a speaker who may speak quickly or have a different accent than you do. Also, the price of this program is relatively low, making it accessible to a wide audience, and its straightforward design has won the hearts of many users. Using GoToMeeting software is the best course of action for staying safe in this age of corona epidemic. If you need to juggle many responsibilities at once, GoToMeeting's recording feature comes in handy. The conversation may always be revisited and relived.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Benjamin Z.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Easy, reliable, and affordable video conferencing

Likeliness to Recommend

10 /10

What differentiates GoTo Meeting from other similar products?

GoToMeeting allowed us to work together as a firm and with the client. As the host must provide permission each time a participant wishes to share the screen, the technology becomes somewhat cumbersome to manage when there are more than 10 participants in the meeting.

What is your favorite aspect of this product?

In addition to the fact that the tool's settings are simple enough that even a novice user may use them to get a handle on the full scope of call referrals, I like Face-to-face conversation that is maintained throughout the connection is possible from any location using a computer or mobile device.

What do you dislike most about this product?

While GoTo Meeting's recording option is better than nothing, it falls short of the capabilities of more robust video conferencing solutions. Some limitations include the inability to make changes to recorded meetings or add comments, as well as a lack of flexible sharing options.

What recommendations would you give to someone considering this product?

If there are fewer than 10 people participating in the meeting, GoTo Meeting is the best option. The process of granting sharing access to a user is straightforward, and you won't waste time trying to figure out who is currently speaking.

Pros

  • Efficient Service
  • Security Protects
  • Helps Innovate
  • Performance Enhancing

Patrick G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Facilitate teamwork with GoToMeeting.

Likeliness to Recommend

10 /10

What differentiates GoTo Meeting from other similar products?

In conclusion, GoToMeeting is a reliable and user-friendly platform for online meetings and video conferencing, packed with a wide range of collaborative features. It's compatible with a wide range of hardware and software but, being a subscription service, it might not be suitable for some organizations, especially those that require frequent large-scale meetings or extensive personalization. Some users may balk at the price, and a fast internet connection is required for peak performance. The option to save a recording of the meeting for later viewing or distribution to those who were unable to attend is a useful function.

What is your favorite aspect of this product?

The high-definition video and audio are wonderful. You can count on it to work every time, and that's a huge plus. GoToMeeting provides a helpful customer service team and a free trial period. With the new mobile version, I find myself utilizing it more and more frequently because of how quickly and easily it can be set up. GoTo Meeting's scalability makes it a good fit for organizations of all sizes. Sharing the browser and/or the screen is a great feature that saves time and effort. The product is flexible enough to accommodate your schedule.

What do you dislike most about this product?

GoToMeeting has a few drawbacks, such as: To hold several meetings, a large corporation may find the expense of using GoToMeeting prohibitive because it is a paid service. Restrictions on how many people may join a meeting at once depend on the GoToMeeting package you choose. Some users may have trouble with GoToMeeting since they don't have a fast enough internet connection. GoToMeeting's lack of extensive personalization options might be problematic for certain users.

What recommendations would you give to someone considering this product?

The answer works well for gatherings of twenty or more people. The software is ideal for webinars because to the group chat feature and the ability to observe another user's screen. The user interface isn't as polished or up-to-date as the competitors, and there is no simple method to express emotions during conversation (like floating emoticons).

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular GoTo Meeting Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019