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GoTo Meeting Logo Award Winner Product Badge
GoTo Meeting Logo Award Winner Product Badge
GoTo

GoTo Meeting

Composite Score
9.0 /10
CX Score
9.2 /10
Category
GoTo Meeting
9.0 /10

What is GoTo Meeting?

GoToMeeting is a web-hosted service created and marketed by LogMeIn. It is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time.

Company Details


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Awards & Recognition

GoTo Meeting won the following awards in the Web and Video Conferencing - Enterprise category

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GoTo Meeting Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoTo Meeting.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoTo Meeting?

3% Negative
4% Neutral
93% Positive

Pros

  • Performance Enhancing
  • Saves Time
  • Respectful
  • Fair

Feature Ratings

Average 86

Instant Messaging

87

Audio Conferencing VoIP

87

Video Conferencing

87

Screen Share

86

Facilitator Functions

85

Audio Controls

85

Audio Conferencing Call in Bridge

85

File Transfer

85

Keyboard Mouse Control

84

Virtual Whiteboard

84

Application Share

84

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Quality of Features

87

Business Value Created

86

Ease of Data Integration

86

Breadth of Features

84

Product Strategy and Rate of Improvement

84

Ease of Customization

84

Ease of IT Administration

84

Usability and Intuitiveness

84

Availability and Quality of Training

84

Vendor Support

83

GoTo Meeting Reviews

Jeff R.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Single-touch audio and video conference rooms

Likeliness to Recommend

10 /10

What differentiates GoTo Meeting from other similar products?

GoToMeeting provides the ability to share device's screen and applications helping us collaborate from anywhere. The built-in meeting notes helps save time and enhances the meeting experience

What is your favorite aspect of this product?

The customisable backgrounds help keep the privacy on and not to show anything that is not required in the video conference. Automatically records the meeting and turns the audio into TXT or PDF transcriptions

What do you dislike most about this product?

A simple glitch in the routing process to connect to the meeting can disrupt the entire meeting process. It is less flexible in setting up the screen and viewing all the participants.

What recommendations would you give to someone considering this product?

If your business needs more than just video conferencing, look no further than GoToMeeting. Unlike other software options that accommodate personal use, GoToMeeting is built specifically for businesses

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anusha S.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Fantastic for routine and urgent meetings.

Likeliness to Recommend

9 /10

What differentiates GoTo Meeting from other similar products?

It is quite effective in organizing online meetings and conversations that are required to obtain a better knowledge of the guidelines and objectives that must be defined while carrying out a collaborative project, thus it is extremely valuable in this field. video conferencing I didn't need to contact GoToMeeting for assistance, which I think is a positive thing. Unless you're dealing with a difficult integration or license increase, you won't require assistance with the system. I contacted you with a reporting or licensing problem and received prompt response.

What is your favorite aspect of this product?

Its simplicity and ease of use have made it highly appealing; it also offers a high level of customization, making it a tool of choice for me and any other developer that enjoys customizing their workspaces. GoToMeeting is utilized internally for massive conferences that other systems cannot handle, as well as for externally marketed webinars hosted by our sales teams. GoToMeeting enables us to offer interesting external webinars, as well as massive internal conferences for larger teams of more individuals.

What do you dislike most about this product?

Following the amount of brand personalization, it would be fantastic if you could put your own graphics, font styles, or even code to modify the webinar registration page. The webinar registration page serves its purpose and is intuitive, but I want to perceive it as essential for the next level.

What recommendations would you give to someone considering this product?

GoToMeeting is ideal for large-group meetings/webinars. The system is truly instinctual for everyone. It is simple to organize a meeting/webinar and invite speakers. It is simple to personalize the components available during the conference as well as the activities that the audience may participate in. It's wonderful to be able to customize the registration page with the basic branding, but it could be essential for the next level. Meetings may be planned quickly and without processes that create delays using GoToMeeting, which is great for workgroups that are distant or working from home.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Andrea L.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

An efficient tool for online meetings

Likeliness to Recommend

9 /10

What differentiates GoTo Meeting from other similar products?

GoToMeeting has shown to be useful recently, especially considering the difficulties inherent in managing a team from afar and coordinating internal efforts. GoToMeeting has enabled us communicate with clients both before and after a sale, so it's doing double duty as a tool for internal team communication.

What is your favorite aspect of this product?

With GoToMeeting, you may quickly share your device's screen with any other device running the appropriate browser or application. We use it frequently in the office on both PCs and Macs, and it has been a delight to work with ever since it was first developed. The Product's many useful features and benefits justify its endorsement.

What do you dislike most about this product?

To start, simplifying the product can enhance the quality of the service provided to end users. I'm not a fan of this product because it requires a high level of technical expertise on the part of the user; the user interface is solid, but the user experience could use some work.

What recommendations would you give to someone considering this product?

Since we deal with confidential customer information, security has always been a high concern, and GoTo Meeting has always been able to satisfy that need without complaint. We have also been evaluated favorably for employing this product, as its use reduces the potential for security leaks and its use of servers hosted in unfriendly or untrustworthy areas has been deemed acceptable.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

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