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GoTo Meeting Logo Award Winner Product Badge
GoTo Meeting Logo Award Winner Product Badge
GoTo

GoTo Meeting

Composite Score
9.0 /10
CX Score
9.2 /10
Category
GoTo Meeting
9.0 /10

What is GoTo Meeting?

GoToMeeting is a web-hosted service created and marketed by LogMeIn. It is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time.

Company Details


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Awards & Recognition

GoTo Meeting won the following awards in the Web and Video Conferencing - Enterprise category

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GoTo Meeting Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoTo Meeting.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoTo Meeting?

3% Negative
4% Neutral
93% Positive

Pros

  • Performance Enhancing
  • Saves Time
  • Respectful
  • Fair

Feature Ratings

Average 86

Instant Messaging

87

Audio Conferencing VoIP

87

Video Conferencing

87

Screen Share

86

Facilitator Functions

85

Audio Controls

85

Audio Conferencing Call in Bridge

85

File Transfer

85

Keyboard Mouse Control

84

Virtual Whiteboard

84

Application Share

84

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Quality of Features

87

Business Value Created

86

Ease of Data Integration

86

Breadth of Features

84

Product Strategy and Rate of Improvement

84

Ease of Customization

84

Ease of IT Administration

84

Usability and Intuitiveness

84

Availability and Quality of Training

84

Vendor Support

83

GoTo Meeting Reviews

Damon M.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Versatile and efficient platform for meetings.

Likeliness to Recommend

9 /10

What differentiates GoTo Meeting from other similar products?

For team and customer meetings, we utilize GoToMeeting. It aids in bringing all staff together, especially when they are not in the workplace. It is also used for training and routine evaluations. This GoToMeeting video conferencing program has assisted me in communicating knowledge; I can share my computer screen to show suppliers and other interested parties essential information about the projects I am working on. I can also easily explain some complicated subjects. I may also schedule brief sessions with the data warehouse team to learn how to use business intelligence tools to run specific bespoke reports.

What is your favorite aspect of this product?

The simplicity with which a meeting may be joined through phone or Internet, as well as the ability to control how the meeting is experienced. Users may use the application to switch their camera on or off, mute audio, ask questions or talk in a sidebar window, and see a presentation. I really enjoy their smart assistant function, which aids in the creation of automatic meeting transcripts. This function enables me to grasp previously incomprehensible complicated language during a contact with a supplier or customer.

What do you dislike most about this product?

Because it's a distinct function that isn't effectively integrated, I have a hard time blurring away background noise while I'm on the phone from home. The app continues to have intermittent connection troubles. Many times, audio, video, and presentation tools are delayed. It lacks several sophisticated meeting tools, such as Zoom. The interface and overall attractiveness may be improved as well. Some of my coworkers struggled to comprehend how to utilize it.

What recommendations would you give to someone considering this product?

To translate the meeting minutes into languages other than English, I advise using Google Translate. since GoToMeeting does not provide translation of transcripts for languages other than English. So that you can arrange and start meetings using Google Calendar, use the Google Calendar plugin to sync with the GoToMeeting Scheduler.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Laurence C.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

One of the best tools for online meetings.

Likeliness to Recommend

9 /10

What differentiates GoTo Meeting from other similar products?

In our corporation, as a software business, we work with several customers and external stakeholders from many sectors. As a result, GoToMeeting is an excellent choice for us to maintain uninterrupted daily contact. For meetings that used to take place in our online conference room, we now use GoToMeeting. It helped you save money while still providing personal connection and allowing you to meet people from a distance. Since COVID19, GoToMeeting has piqued our attention, as well as that of our clients and partners.

What is your favorite aspect of this product?

Not only is the call the finest feature of GoToMeeting, but so is the capacity to have a huge number of participants in the same meeting and the option to record and share it with stakeholders. Furthermore, it offers cross-platform compatibility, making it very simple to bring your audience into the show even via the web, without the need for time-consuming setup. Furthermore, the choices it provides, such as file sharing, screen sharing, and others, are quite helpful and vital. The presentation may be done remotely without disrupting the in-person interaction, and travel time can be decreased and used differently.

What do you dislike most about this product?

It occasionally fails to connect with users, throws them out, or has bandwidth issues with connections. In addition, several of our clients experienced difficulty registering. In comparison to its competitors, the user interface is unappealing. Regardless, the overall experience is rather positive.

What recommendations would you give to someone considering this product?

There are other additional video conferencing options on the market, including Teams, Google Meet, and others. However, GoToMeeting offers a distinct experience when working with huge groups of people or conducting major conferences.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Nayab F.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

GoToMeeting- A great video conferencing platform

Likeliness to Recommend

10 /10

What differentiates GoTo Meeting from other similar products?

GoToMeeting is a brilliant web and video conferencing platform which allows people to connect and collaborate with each other virtually over internet. It has a wide range of features like sharing screens, sharing files, chatting online, recording of sessions and more.

What is your favorite aspect of this product?

The product is easy to use and is very secure as the sessions are encrypted. The platform is reliable and stable. Also the support is good. It can be used over mobile as well as on laptops and desktops.

What do you dislike most about this product?

There is nothing to dislike as such. However the internet connection should be good inorder to avoid audio and video disruptions during the GoToMeeting session. Also the bandwidth utilization may be more when the number of users are more.

What recommendations would you give to someone considering this product?

I would surely recommend others to use this product as it has lot of features.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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