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GoTo Meeting Logo Award Winner Product Badge
GoTo Meeting Logo Award Winner Product Badge
GoTo

GoTo Meeting

Composite Score
9.0 /10
CX Score
9.2 /10
Category
GoTo Meeting
9.0 /10

What is GoTo Meeting?

GoToMeeting is a web-hosted service created and marketed by LogMeIn. It is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time.

Company Details


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Awards & Recognition

GoTo Meeting won the following awards in the Web and Video Conferencing - Enterprise category

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GoTo Meeting Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoTo Meeting.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoTo Meeting?

3% Negative
4% Neutral
93% Positive

Pros

  • Performance Enhancing
  • Saves Time
  • Respectful
  • Fair

Feature Ratings

Average 86

Instant Messaging

87

Audio Conferencing VoIP

87

Video Conferencing

87

Screen Share

86

Facilitator Functions

85

Audio Controls

85

Audio Conferencing Call in Bridge

85

File Transfer

85

Keyboard Mouse Control

84

Virtual Whiteboard

84

Application Share

84

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Quality of Features

87

Business Value Created

86

Ease of Data Integration

86

Breadth of Features

84

Product Strategy and Rate of Improvement

84

Ease of Customization

84

Ease of IT Administration

84

Usability and Intuitiveness

84

Availability and Quality of Training

84

Vendor Support

83

GoTo Meeting Reviews

Nichola G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Collaborative tool for virtual teams.

Likeliness to Recommend

10 /10

What differentiates GoTo Meeting from other similar products?

Our previous application had issues with dropped connections, but GoToMeeting has managed this issue exceedingly well and far more reliably than we could have imagined. Additionally, the connectivity problem has been fixed. Its user interface is simple and created to facilitate fantastic meetings with minimal trouble. Web browsers, mobile devices, and desktop computers can all use a bridge tool called GoToMeeting.

What is your favorite aspect of this product?

Create a waiting area that guests can use when they arrive at the meeting. To handle immense sessions, add other users as co-hosts and grant them the ability to accept, reject, and mute participants. Brilliant Assist, which offers unlimited cloud recordings and automated meeting transcribing, are two well-known products. We have been able to add people from all around the world, and the program runs smoothly.

What do you dislike most about this product?

GoToMeeting should provide a feature that allows teleconference participants to speak in private to one another without the rest of the group overhearing. I want to call off a meeting without removing anyone or changing the host. The meeting will be delayed by GoToMeeting's regular connectivity issues with Windows, which can be fixed by signing out and back in.

What recommendations would you give to someone considering this product?

Members from the designated nations may use their cell phones to participate in your sessions if you have approved long-distance numbers as a functional audio input. You can also give your toll-free number if you have one so that others can call it to join if you have one. Considering that GoToMeeting is cross-platform and device-compatible, anyone can participate in conferences.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Lousie M.

  • Role: Information Technology
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

An App for Quick Meetings.

Likeliness to Recommend

10 /10

What differentiates GoTo Meeting from other similar products?

Participants who don't have profiles can join conferences as attendees and participate from their web browsers because one-click invites are supported here. We value not being inconvenienced when we have a vital meeting or conference. Our employees are more comfortable giving presentations since they can do it more successfully.

What is your favorite aspect of this product?

On GoToMeeting, hosting conferences is straightforward. They might be one-time or continuous, and you can also offer regular use of your exclusive venue. Make a new meeting ID for repeat meetings that participants can use to enter your space to save time and enable immediate meetings. Meetings are only open to individuals who have been invited, providing the utmost safety and confidentiality.

What do you dislike most about this product?

The fact that multiple departments commonly utilize the same GoToWebinar account could be problematic when holding webinars. It is frustrating that there can only be one webinar running simultaneously. To give administrators more flexibility, the host controls might be upgraded. It would be wonderful if there were a method for platform PHONE users to have a clearer connection with less turbulence and disturbance.

What recommendations would you give to someone considering this product?

Customers may quickly start with plans tailored to their needs and budget, and there is also an option for a free trial of the essential services. Using the space for further meetings without expiring makes it simple to arrange recurring meetings using this manner. Participants can be invited by the URL or by your meeting ID, which they can use to access your GoToMeeting room.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jan 2023

Meets expectations!

Likeliness to Recommend

7 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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