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Graphext

Graphext

Composite Score
7.7 /10
CX Score
8.0 /10
Category
Graphext
7.7 /10

What is Graphext?

Graphext is an advanced analytics solution to help businesses make better decisions based on data. Graphext is a no-code data science tool for the modern data stack. Graphext takes you beyond the limitations of dashboards, offers an ease-of-use that notebooks can't match, and enables you to create explainable predictive models in a flash.

Company Details


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Awards & Recognition

Graphext won the following awards in the Customer Intelligence category

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Graphext Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Graphext.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Graphext?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Data Visualization

94

Cross Channel Attribution Analysis

90

API Framework

87

Predictive Analytics

87

Metadata Management

86

Customer Journey Modelling

85

Audience Segmentation

84

Anomaly Detection

83

Real Time Workflow Automation

82

Audience Demographics

82

Conversion Analysis

80

Vendor Capability Ratings

Average 87

Quality of Features

93

Availability and Quality of Training

90

Ease of Implementation

88

Ease of IT Administration

87

Vendor Support

87

Usability and Intuitiveness

87

Breadth of Features

86

Business Value Created

86

Product Strategy and Rate of Improvement

85

Ease of Data Integration

84

Ease of Customization

80

Graphext Reviews

Nidia M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Regional Insights for E-commerce Excellence

Likeliness to Recommend

8 /10

What differentiates Graphext from other similar products?

Graphext's Customer Intelligence Platform uses advanced analysis to find hidden patterns in customer data. Its visualizations help non-technical users explore and segment customer behavior. It's valuable to be able to analyze customer data from different sources. Graphext's platform shows customers' preferences, behaviors, and problems, so e-commerce strategies can be targeted to specific regions.

What is your favorite aspect of this product?

Graphext's Customer Intelligence Platform helps us market globally by developing targeted e-commerce strategies for different regions. By analyzing customer behavior, we can tailor our online experiences to meet local needs.

What do you dislike most about this product?

Graphext may require extra data engineering and integration to ensure data from different sources flows smoothly. The platform's analytics may need training for non-technical marketing teams.

What recommendations would you give to someone considering this product?

When we expanded our e-commerce in Latin America, we used Graphext to analyze customer behavior and preferences in different countries and regions. We found that Brazilians buy more online during the holidays, while Mexicans want free shipping and loyalty programs. We used these insights to create targeted campaigns and promotions that local customers liked. This increased conversions and revenue. The platform also helped us identify areas for improvement, like optimizing our checkout process for mobile devices.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Andy H.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

How Graphext Integrates with Organizing Tools

Likeliness to Recommend

8 /10

What differentiates Graphext from other similar products?

Through powerful natural language processing and sentiment analysis, Graphext can uncover valuable insights from vast troves of unstructured data, transforming it into actionable intelligence. This data-driven approach enables businesses to identify emerging trends, anticipate customer needs, and proactively address potential challenges, ultimately optimizing their strategies.

What is your favorite aspect of this product?

Moreover, Graphext's intuitive visualization capabilities make it easier than ever to interpret complex data, empowering stakeholders to make informed, data-driven decisions. By seamlessly integrating with tools, Graphext ensures that these insights are seamlessly incorporated into the planning process, leading to more strategic and effective deployment.

What do you dislike most about this product?

One of the key advantages of Graphext's integration is its ability to mitigate risk. By analyzing a wide range of data sources, from customer feedback to market trends, Graphext can help identify potential bottlenecks, vulnerabilities, and opportunities within a network. This invaluable information enables network planners to proactively address issues, optimize resource allocation, and ensure the resilience and responsiveness of their infrastructure.

What recommendations would you give to someone considering this product?

By leveraging sentiment analysis and social media monitoring, the platform can help businesses better understand their target audience, tailor their network strategies to meet evolving customer needs, and ultimately drive greater customer satisfaction and loyalty.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

Raúl C.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Awesome product with amazing useful features

Likeliness to Recommend

8 /10

What differentiates Graphext from other similar products?

Easy to use

What is your favorite aspect of this product?

Explainable models are awesome

What do you dislike most about this product?

Nothing really, it's a good product

What recommendations would you give to someone considering this product?

It's a good analytics product with advanced features, but before purchase, test it and be sure is for you and your organization

Pros

  • Unique Features
  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
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