What is Groove?
Groove was built from the ground-up to help revenue teams foster more productive and profitable relationships with prospects and customers. Everything about Groove is centered around improving efficiency, getting actionable insights, and driving revenue.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Groove?
Pros
- Helps Innovate
- Efficient Service
- Effective Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Mail Integration
Pipeline Management
CRM Integration
Call Management
E-Mail Campaign Management
Dialer Integration
Sales Analytics
Workflow Automation
Omnichannel Campaign Management
Internal Sales Collaboration
Conversation Coaching
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Ease of Customization
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Vendor Support
Breadth of Features
Availability and Quality of Training
Quality of Features
Ease of Data Integration
Also Featured in...
Groove Reviews
Aisha M.
- Role: Finance
- Industry: Consulting
- Involvement: End User of Application
Submitted Dec 2022
A Great Sales Solution
Likeliness to Recommend
What differentiates Groove from other similar products?
Well, Groove is great in many ways and first, it makes sales engagement easy besides offering other great features such as customer service and sales engagement
What is your favorite aspect of this product?
The software is cost effective yet very powerful and effective in sales engagement It is easy to use and comes with great customer service features
What do you dislike most about this product?
All has been well with Groove
What recommendations would you give to someone considering this product?
Since Groove has worked as a sales engagement platform and also offers other great capabilities, I recommend it,
Pros
- Helps Innovate
- Reliable
- Unique Features
- Effective Service
Lydia W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2022
Direct SFDC integration is fantastic
Likeliness to Recommend
What differentiates Groove from other similar products?
Direct sfdc integration!
What is your favorite aspect of this product?
Direct SFDC integration!
What do you dislike most about this product?
Not a ton of pre built dashboards
What recommendations would you give to someone considering this product?
Make sure your admin knows your SFDC instance really well
Pros
- Appreciates Incumbent Status
- Helps Innovate
- Continually Improving Product
- Reliable
Helmut S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
"Amazing sales tool!"
Likeliness to Recommend
What differentiates Groove from other similar products?
Reports when an email has been opened, so you don't need to fill up your customer's inbox before getting a response. It notifies how many times an email has been opened, so you can know even before you talk to the client if there is a real interest. The ability to create a template and insert it into an email saves a lot of time instead of having to rewrite the same email for multiple recipients.
What is your favorite aspect of this product?
In-depth analysis of open rates. Automated data entry in CRM. Calendar scheduler link. Tracking emails and status reading. Easily accessible email templates. Ability to share and create new flows with other team members.
What do you dislike most about this product?
The dialer sometimes doesn't work properly. Finding the right flow is sometimes difficult when you have many.
What recommendations would you give to someone considering this product?
Groove is an excellent tool, recommended for all companies where you need to maintain frequent contact with thousands of customers every week. You can easily create interactive emails and text flows to seamlessly engage with these clients while allowing me a behind-the-scenes analysis of which language gets high response rates and email open rates.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
