What is Groove?
Groove was built from the ground-up to help revenue teams foster more productive and profitable relationships with prospects and customers. Everything about Groove is centered around improving efficiency, getting actionable insights, and driving revenue.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Groove?
Pros
- Helps Innovate
- Efficient Service
- Effective Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Mail Integration
Pipeline Management
CRM Integration
Call Management
E-Mail Campaign Management
Dialer Integration
Sales Analytics
Workflow Automation
Omnichannel Campaign Management
Internal Sales Collaboration
Conversation Coaching
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Ease of Customization
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Vendor Support
Breadth of Features
Availability and Quality of Training
Quality of Features
Ease of Data Integration
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Groove Reviews
Jun C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2022
Easy to use with great automation features!
Likeliness to Recommend
What differentiates Groove from other similar products?
Not sure, Groove is the first email automation tool that I have used
What is your favorite aspect of this product?
It has everything in one centralized location for me to use. From email to calls.
What do you dislike most about this product?
There are times where it may take longer than usual to receive support on a question I have. But nothing major.
What recommendations would you give to someone considering this product?
Definitely give it a try if you have not yet. You will not be disappointed
Pros
- Trustworthy
- Saves Time
- Fair
- Helps Innovate
Gunay M.
- Role: Consultant
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2022
Can't imagine work without Groove!
Likeliness to Recommend
What differentiates Groove from other similar products?
Can't imagine work without Groove!
What is your favorite aspect of this product?
Thank you for saving us so much time!
What do you dislike most about this product?
Share all campaigns publicly
What recommendations would you give to someone considering this product?
do not even hesitate
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Dallin M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
Great value for the money, but unreliability kills
Likeliness to Recommend
What differentiates Groove from other similar products?
Groove is significantly cheaper than competitors and offers most of their best features. They are always trying to innovate and create new features on a regular basis. Cost appears to be the biggest selling point at around half the cost
What is your favorite aspect of this product?
Groove is VERY intuitive and easy to set up---they really nailed it with UI design and ease of implementation. Their staff are very nice and always willing to help. They are pretty transparent when something isn't working on their side.
What do you dislike most about this product?
groove rolls out features too early and many features are on the wrong side of the beta - prod spectrum. Features will work great and then receive a refresh and no longer work. QA is a huge need for groove and unreliability is the main reason we are shopping for a new outbound software
What recommendations would you give to someone considering this product?
If you need to save some budget, you'll be very happy with what you get for the price. As you get more budget and your org matures, you may find yourself wanting something more mature to fit your needs. Great product for the money though.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Cons
- Less Reliable
