What is Guru?
Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
Up
1
Since last award
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 88%
- Conflict Resolution:
- 87%
- Strategy & Innovation:
- 87%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Guru?
Pros
- Reliable
- Unique Features
- Continually Improving Product
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intelligent Search
Role-Based Access
Configurable Knowledge Repository
API Integration
Rich Text Editor
Cataloging
Version Control
Workflow and Approval Management
Reporting and Analytics
Social Features
Multiple File Type Support
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Usability and Intuitiveness
Quality of Features
Vendor Support
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Also Featured in...
Guru Reviews
Jon W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Great way to distribute knowledge
Likeliness to Recommend
What differentiates Guru from other similar products?
Guru is an amazing option for knowledge share and sales enablement. With remote work becoming a huge part of our sales team it has been an even more important option to share and make sure resources are readily and easily available. The display and usability is miles ahead of anyone else in the industry. Guru's ease of use and integrations are by far the best features and one of the other pieces that sets them apart.
What is your favorite aspect of this product?
The quick and easy access to all important sales information is my favorite. The quick search through keywords makes it so simple and fast to find documents.
What do you dislike most about this product?
I don't have anything I dislike about Guru at the present moment. It's been such a beneficial tool over the last 3-4 years.
What recommendations would you give to someone considering this product?
Focus on your important needs for a tool like this ours was knowledge share and speed. We got that. I don't think anyone does it better.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Savannah W.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Makes our lives so much easier!
Likeliness to Recommend
What differentiates Guru from other similar products?
Easy to use + implement. There are TONS of resources across the board - the Guru blog, learning academy, guides + Guru collections for implementation, and an entire support team. The Chrome extension and Slack integration make it super easy to bake into everyday activities as well.
What is your favorite aspect of this product?
Being able to quickly find and document important business knowledge.
What do you dislike most about this product?
I absolutely love Guru, but it would be awesome if it could automatically assign new folks to certain teams via a Blissfully workflow or something.
What recommendations would you give to someone considering this product?
Just do it! It will make your life so much easier, and make sure leadership is ready to make it a priority for all.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mark B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Helps you get what you are looking for
Likeliness to Recommend
What differentiates Guru from other similar products?
Guru integration just works and very easy to use.
What is your favorite aspect of this product?
It gets me what I am looking for, with related articles suggested to me if it doesn't have what I need
What do you dislike most about this product?
I need to log in to it all the time. But I guess it's because of our IT restrictions on our devices.
What recommendations would you give to someone considering this product?
If you are looking for easy access to internal articles for your end-users, this is the best tool to use. Most especially if you are using mostly web-based tools in the job.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
