What is Guru?
Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 88%
- Conflict Resolution:
- 86%
- Strategy & Innovation:
- 87%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Guru?
Pros
- Reliable
- Continually Improving Product
- Unique Features
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intelligent Search
Role-Based Access
Configurable Knowledge Repository
Rich Text Editor
API Integration
Cataloging
Version Control
Workflow and Approval Management
Reporting and Analytics
Social Features
Multiple File Type Support
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Usability and Intuitiveness
Quality of Features
Breadth of Features
Vendor Support
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
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Guru Reviews
Filippo S.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
Excellent platform to organize a knowledge base
Likeliness to Recommend
What differentiates Guru from other similar products?
Integration with slack
What is your favorite aspect of this product?
Possibility to comment cards, request card verification from owner, organize cards in collections
What do you dislike most about this product?
search engine is not always intuitive and doesn't surface relevant results
What recommendations would you give to someone considering this product?
invest resources in accurate categorization
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
Madhu D.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
Guru: ultimate knowledge manager for organizations
Likeliness to Recommend
What differentiates Guru from other similar products?
Guru has a centralized database of information that can be searched, and shared among employees. It also promotes collaboration and accuracy by allowing multiple users to suggest edits and updates of information.
What is your favorite aspect of this product?
Guru has advanced search capabilities that help users to find relevant information quickly.
What do you dislike most about this product?
Guru has limited customization options for organizations with unique requirements.
What recommendations would you give to someone considering this product?
One needs to evaluate the goals and objectives of the software and determine if Guru aligns with them.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Amenda N.
- Role: Human Resources
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Nov 2022
Guru is the best knowledge management software.
Likeliness to Recommend
What differentiates Guru from other similar products?
It’s a very easy organization system, that keeps all our repositories tidy, easy to access, and simple to look for information. The system conjointly permits it to be organized in such a way that it can be configured in such a way that it constantly provides real-time data on the information or topic that we need. In addition to allowing a complete chase of the team’s activities and collaboration among them.
What is your favorite aspect of this product?
I favor however Guru is extremely organized despite having different departments in our account. Team Leads can also produce their cards and knowledge base that’s useful for their teams. This tool will ensure that your team is updated with everything and you’ll even see how many folks from your team have read the vital update. You’ll also see which card is extremely helpful since you will see how many individuals are using that specific card and how many times they’ve used it.
What do you dislike most about this product?
In our company, their options are very useful and nearly perfect. I would say that the “intelligent search” option needs improvement. There are times when we search using a specific keyword but it’s too far from what we were trying for. Some cards would come up but aren’t related to the word we used.
What recommendations would you give to someone considering this product?
I favor that Guru isn’t full of options that aren’t crucial for little teams, it’s easy to start utilizing Guru – simply start writing your thoughts, then formalize them every time you see the card and verify that the card is up to date. Don’t forget to feature tags for simple searching info next time.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Effective Service
Cons
- Vendor Friendly Policies
- Less Inspiring
