Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
Guru Logo
Guru Logo
Guru Technologies

Guru

Composite Score
8.2 /10
CX Score
8.4 /10
Category
Guru
8.2 /10

What is Guru?

Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Guru won the following awards in the Knowledge Management category

Filter By

Guru Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Guru.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

Up 1
Since last award

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
88%
Conflict Resolution:
87%
Strategy & Innovation:
87%
Service Experience:
89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Guru?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
3% Negative
0% Neutral
97% Positive

Pros

  • Reliable
  • Unique Features
  • Continually Improving Product
  • Caring

Feature Ratings

Average 85

Intelligent Search

88

Role-Based Access

86

Configurable Knowledge Repository

85

API Integration

84

Rich Text Editor

84

Cataloging

84

Version Control

84

Workflow and Approval Management

83

Reporting and Analytics

82

Social Features

82

Multiple File Type Support

82

Vendor Capability Ratings

Average 85

Business Value Created

90

Ease of IT Administration

88

Ease of Implementation

88

Availability and Quality of Training

87

Usability and Intuitiveness

86

Quality of Features

85

Vendor Support

85

Breadth of Features

85

Ease of Customization

85

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Guru Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Nov 2022

Helpful To Find Internal Communication

Likeliness to Recommend

9 /10

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Akshara S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

User-Friendly Interface And Source Of Knowledge

Likeliness to Recommend

9 /10

What differentiates Guru from other similar products?

It simplifies the process of organizing, distributing, and creating documentation. Building redundancy within a team is crucial so that if one member is absent, another person may fill in utilizing the Guru cards.

What is your favorite aspect of this product?

Guru's text editor is simple to use and resembles WordPress. It's simple to embed films from Vimeo, YouTube, etc. To keep documents structured, it is simple to create folders, tag cards with keywords, and establish sections for each team. Reviewing and searching through cards is quite simple.

What do you dislike most about this product?

Some of Guru's words are difficult to understand and can be confusing. However, if you read it again, it will give you greater comprehension, and all you need is some reading time.

What recommendations would you give to someone considering this product?

Guru greatly aids me in properly resolving the customer's issue. The procedure they offered allowed me to gain information and be productive.

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Effective Service

Ariel L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Resources can be placed in intuitive categories

Likeliness to Recommend

9 /10

What differentiates Guru from other similar products?

Guru to document processes for reference by other employees. By outlining steps, employees find it easy to do things on their own, which saves time instead of always setting up a meeting just to provide instructions on how to do things. In addition, Guru serves as a repository of advice that could be relevant for your use.

What is your favorite aspect of this product?

Bringing new team members into the department's internal process documentation, which creates an internal knowledge base for internal users to search.

What do you dislike most about this product?

Can't customize or make our binder or even notepad. Chrome extension has some bugs and is not always efficient. The web interface could use some work with useful information and more clickable items.

What recommendations would you give to someone considering this product?

Easy to create and edit Guru card and integrates easily with Slack and works great in Chrome extension, always available on the go.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Most Popular Guru Comparisons

Visit our IT Critical Response Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171