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Gusto

Gusto

Composite Score
8.8 /10
CX Score
8.8 /10
Category
Gusto
8.8 /10

What is Gusto?

Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.

Company Details


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Awards & Recognition

Gusto won the following awards in the Human Capital Management - Midmarket category

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Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

3% Negative
6% Neutral
91% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements

Feature Ratings

Average 87

Payroll Administration

91

Position Management

90

Performance Management

90

Talent Management

88

Workforce Planning

87

Time and Attendance

87

Employee Record

87

Benefits Administration

85

Learning and Development

83

Talent Acquisition

82

Vendor Capability Ratings

Average 89

Ease of Implementation

93

Breadth of Features

91

Business Value Created

91

Ease of Data Integration

91

Usability and Intuitiveness

90

Ease of IT Administration

90

Quality of Features

90

Ease of Customization

87

Product Strategy and Rate of Improvement

85

Vendor Support

84

Availability and Quality of Training

84

Gusto Reviews

Melanie T.

  • Role: Operations
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Gusto: we do payroll quickly and error-free

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Since we have had this software in our payroll department, the calculation of payroll, employees' working hours and everything related to their work, we do it in a fast, orderly and error-free way thanks to its tools. It is a very easy to use program and has made our work much easier.

What is your favorite aspect of this product?

It has an employee portal tool, where we have in an organized way the information of each employee of the company. The tracking of vacation time and absences of employees and weekly hours, allows calculations and payments are accurate and error-free.

What do you dislike most about this product?

I can't remember anything serious happening with this software. If I have to complain about something, it would be that on one occasion the system crashed, so that it had to be uninstalled and installed again, but we had the help of the technical service and they advised us to install it correctly.

What recommendations would you give to someone considering this product?

Gusto is one of the most complete software for payroll management that we have used and with a great help management for the payment of insurance and benefits for workers. Very easy to use, with a very friendly interface where we found it easy to navigate.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Inspires Innovation

Nicole K.

  • Role: Human Resources
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Easy to use and well integrated system

Likeliness to Recommend

9 /10

What differentiates Gusto from other similar products?

I definitely think that Gusto was built to simplify the employees ability to access benefits details and navigate their payroll. Gusto operates with flexible modus operandi, as it adopts all specific calculations and processes as complex as they may be. Makes it easy to process and manage benefits, both in cases where we can import our existing benefits plans, or we can create a new one in line with the system's templates

What is your favorite aspect of this product?

The system specializes in hands-free payment processing, which means that we are only required to schedule remuneration data at the beginning of the process.

What do you dislike most about this product?

Gusto does not feature any activity dashboard. Gusto does not offer a free trial to help customers test out their features before committing.

What recommendations would you give to someone considering this product?

Gusto's payroll management and benefits administration can be described with three words - Simple, Automated, and Transparent.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Robert G.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Unified platform with excellent payroll features

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

I love the easy-to-use interface and the fact that no training is needed to use Gusto. With Gusto I'm able to offer benefits to employees like health insurance, retirement plans, and pay-as-you-go workers' compensation.

What is your favorite aspect of this product?

Gusto offers online employee onboarding tools, access to employee benefits, and more. It automatically handles local tax filings.

What do you dislike most about this product?

The profile creation option for employees can be expanded to enable employees submit more information about themselves to the HR team

What recommendations would you give to someone considering this product?

I can't imagine having a payroll experience better than the one Gusto offers. On top of payroll, it also has online tools to help you handle onboarding and offboarding, time and attendance, and benefits administration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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