What is Gusto?
Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
Down
1
Since last award
98 Plan to Renew
89 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 93%
- Negotiation and Contract:
- 89%
- Conflict Resolution:
- 87%
- Strategy & Innovation:
- 92%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gusto?
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Payroll Administration
Position Management
Performance Management
Talent Management
Workforce Planning
Interactive Organizational Chart
Reporting and Analytics
Scheduling
Time and Attendance
Employee Record
Benefits Administration
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Breadth of Features
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Also Featured in...
Gusto Reviews
MIGUEL ANGEL M.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Aug 2021
Perfect employer management
Likeliness to Recommend
What differentiates Gusto from other similar products?
In my opinion, its easy to use and set up an account in a matter of minutes, everything is ready to start managing the employees or contractors of a company
What is your favorite aspect of this product?
the first great aspect is the top quality customer service they have, in addition to the internal tools along with the ease of handling them
What do you dislike most about this product?
On this occasion I say that it is very good taste although if you should have more associations with other companies that offer 401k services, medical plans and life insurance
What recommendations would you give to someone considering this product?
I would recommend it to all people who are looking for an easy way to manage employee payments
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Effective Service
Jeff B.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Aug 2021
Easy, friendly, modern, cost efficient.
Likeliness to Recommend
What differentiates Gusto from other similar products?
In a commodity market, Gusto is the only option operating a modern SaaS business.
What is your favorite aspect of this product?
In a word: ease. Everything - EVERYTHING - I did in Gusto was made easier by using Gusto.
What do you dislike most about this product?
I have nothing negative to say, really. We bought it for a specific purpose and it filled that purpose perfectly.
What recommendations would you give to someone considering this product?
I don't know the current landscape, but comparing to ADP and similar ... just don't give their competitors your phone number. It's not worth shopping around.
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Effective Service
Kora G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
Everything I need, easy to find and easy to edit.
Likeliness to Recommend
What differentiates Gusto from other similar products?
Gusto was easy to navigate and find everything I need. All of my insurance policies were in a single tab and displayed - so if I was at a doctor's office or booking a meeting I could quickly find the information. It was straightforward while approving hours of our interns. Payroll was always on time or early. Finding my W2s - on the homepage once ready!
What is your favorite aspect of this product?
Easy navigation and all the information I need.
What do you dislike most about this product?
Nothing. I liked everything about it from an end-user perspective.
What recommendations would you give to someone considering this product?
Gusto was awesome - easy to log into, easy to find information, easy to know what I needed to take action on.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
