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Gusto

Gusto

Composite Score
8.8 /10
CX Score
8.8 /10
Category
Gusto
8.8 /10

What is Gusto?

Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.

Company Details


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Awards & Recognition

Gusto won the following awards in the Human Capital Management - Midmarket category

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Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

3% Negative
6% Neutral
91% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements

Feature Ratings

Average 87

Payroll Administration

91

Position Management

90

Performance Management

90

Talent Management

88

Workforce Planning

87

Time and Attendance

87

Employee Record

87

Benefits Administration

85

Learning and Development

83

Talent Acquisition

82

Vendor Capability Ratings

Average 89

Ease of Implementation

93

Breadth of Features

91

Business Value Created

91

Ease of Data Integration

91

Usability and Intuitiveness

90

Ease of IT Administration

90

Quality of Features

90

Ease of Customization

87

Product Strategy and Rate of Improvement

85

Vendor Support

84

Availability and Quality of Training

84

Gusto Reviews

Kruti M.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Easy to use product as end user

Likeliness to Recommend

8 /10

What differentiates Gusto from other similar products?

I don’t t have any

What is your favorite aspect of this product?

I don’t t have any

What do you dislike most about this product?

I don’t t have any

What recommendations would you give to someone considering this product?

I don’t t have any

Pros

  • Helps Innovate
  • Saves Time
  • Fair
  • Altruistic

Yvo B.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

A breath of fresh air compared to the competition

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Cloud/SaaS/UX first. It just works and it's easy to use for SMB owners.

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

The support can be a bit slow if you don't pay for the more expensive plans

What recommendations would you give to someone considering this product?

Try it out, you won't regret it

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Performance Enhancing

Sissy S.

  • Role: Consultant
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

great, great Gusto!

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

We have a small team (10'ish people) and Gusto is super easy to manage and use. We use Gusto for payroll, entering time and PTO, benefits administration, etc. It is so intuitive that when our main (only) HR colleague happens to be out of office, someone else on the team can easily run payroll. (Getting paid on time is important, right?!) As an end user that logs in on a daily basis to manage my hours, I find Gusto extremely user friendly. They recently released an app, so there's proof they're constantly trying to stay with the times!

What is your favorite aspect of this product?

Four favorite things: 1) The email you get on payday congratulating you for getting paid. It even has a link on the email to encourage you to donate a portion of your paycheck to a cause you care about. 2) While you're waiting for a page to load, it has a pig walking around. It forces you to smile. 3) It sends reminders on birthdays and work anniversaries, so it ensures we always have a reason to celebrate! 4) It's super easy to use.

What do you dislike most about this product?

I honestly can't think of anything I don't like about Gusto.

What recommendations would you give to someone considering this product?

If you're in need of an easy, efficient way to manage payroll, benefits, time, etc., Gusto is for you!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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