What is Gusto?
Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
98 Plan to Renew
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gusto?
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Payroll Administration
Position Management
Performance Management
Talent Management
Workforce Planning
Time and Attendance
Employee Record
Benefits Administration
Learning and Development
Talent Acquisition
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Also Featured in...
Gusto Reviews
Michael P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Simple, transparent, and easy to use!
Likeliness to Recommend
What differentiates Gusto from other similar products?
The fact that there is no searching required. One can always find what they need by simply logging in to Gusto
What is your favorite aspect of this product?
The ability to go back in time to see all of my previous pay stubs.
What do you dislike most about this product?
It is sometimes not clear when the next paycheck will be distributed.
What recommendations would you give to someone considering this product?
I recommend that they don't think so much and sign up for Gusto! It is great and our company loves it.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Todd R.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2021
Good features, friendly interface, poor support
Likeliness to Recommend
What differentiates Gusto from other similar products?
Gusto offers some great features and the user interface is much more manageable than some other services I've used. It offers a nice range of affordable extras for small business.
What is your favorite aspect of this product?
I love being able to manage both employees and contractors out of the service. Very easy to onboard both and very easy to manage them on a continuing basis.
What do you dislike most about this product?
My customer service experience has not been good. Although you get an automated acknowledgement when you submit a support request, it can a long time to receive a response from an actual human. And if you call, expect to wait on hold only to be told that someone will get back to you much later than you probably need.
What recommendations would you give to someone considering this product?
The price is right for a small business so it may be worth the customer service headaches. And the features really do satisfy most of our business needs. You just need to be willing to deal with the customer service headaches.
Pros
- Security Protects
- Reliable
- Respectful
Cons
- Less Effective Service
- Less Efficient Service
- Wastes Time
Taras L.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
An easy and fast way to manage payroll
Likeliness to Recommend
What differentiates Gusto from other similar products?
Gusto is easy to use and easy for employees to access to view their payroll and tax information. Overall a great experience compared to some legacy products.
What is your favorite aspect of this product?
The design and friendliness to use along with ease of use. Pulling up payroll and tax records is easy with Gusto.
What do you dislike most about this product?
No dislikes, everything works well.
What recommendations would you give to someone considering this product?
This product is great for the startup community along with midsized companies. Your employees will find it easier to access their payroll information.
Pros
- Effective Service
- Saves Time
- Client Friendly Policies
- Helps Innovate