What is Gusto?
Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
98 Plan to Renew
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gusto?
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Payroll Administration
Position Management
Performance Management
Talent Management
Workforce Planning
Time and Attendance
Employee Record
Benefits Administration
Learning and Development
Talent Acquisition
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
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Gusto Reviews
Eileen S.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2023
Great employee experience. Easy for end user
Likeliness to Recommend
What differentiates Gusto from other similar products?
The employee have a better experience and the end user now has time to do other tasks
What is your favorite aspect of this product?
Paperless communication.
What do you dislike most about this product?
For me, the lack of permission to modify data. Gusto wants to validate so change requests must thru support. For a less seasoned user it is a good feature for control
What recommendations would you give to someone considering this product?
I feel their products are perfect for any company that wants to reduce work loads. I have used and declined the use of the benefit management. Also time management tools only benefit when time tracking is needed. I declined as all our employees are paid salary
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emily O.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2023
Easy to use, reliable, and a breath of fresh air
Likeliness to Recommend
What differentiates Gusto from other similar products?
Pure ease of use and consideration for the user experience really sets Gusto apart. As an employee, I look forward to emails and messages from Gusto (I've never felt that way about an HRIS system before).
What is your favorite aspect of this product?
The payroll management, and how everything I need from HR ( time off, payroll, benefits, policies, etc.) are all in one place in an intuitive tool. Also love that Gusto allows charitable giving through their platform.
What do you dislike most about this product?
Nothing comes to mind!
What recommendations would you give to someone considering this product?
Compare Gusto's end user experience to others on the market. I doubt you'll find one that supercedes it.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Ijeoma O.
- Role: Human Resources
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Oct 2023
Very user-friendly!
Likeliness to Recommend
What differentiates Gusto from other similar products?
Price, caring nature of support, always being innovative and willing to negotiate pricing and plans
What is your favorite aspect of this product?
Very user friendly
What do you dislike most about this product?
Needs more customization with payroll. Ability to put automated deductions on second payroll of each month.
What recommendations would you give to someone considering this product?
Not everything is automated but Gusto is willing to hear recommendations for improvement.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy